Training Manager (Skin Trainer)

Role Overview: As a Trainer for the Beauty Category (in Women Salon Business) at Urban Company, you will be a key player in ensuring the high-quality delivery of home cleaning services in designated cities. Your responsibilities will include leading training programs, developing training content, and providing technical and behavioral training to partners to ensure a delightful customer experience. Key Responsibilities: - Lead all training programs for professionals offering home services in the allotted city. - Develop and refine training content to align with industry standards and best practices. - Provide hands-on training and support to partners on standard operating procedures (SOPs) for high-quality service delivery. - Implement strategies to enhance service quality through training interventions. - Manage a team of trainers/professionals, offering guidance and support for consistent training delivery. - Monitor and evaluate the effectiveness of training programs, making necessary adjustments to meet business needs. - Collaborate with cross-functional teams to identify training needs and develop targeted solutions. - Stay informed about industry trends and best practices in training and development for blue-collar workers. Qualifications Required: - 3+ years of training experience in top-tier Salons or Beauty Training Academies, focusing on training and development. - Proficiency in hard skills such as waxing, threading, facials, clean-ups, pedicures, etc. - Strong communication skills with a track record of training professionals effectively. - Expertise in developing and delivering training content. - Excellent organizational skills, capable of managing multiple tasks simultaneously. - Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities. - Passion for delivering exceptional customer experiences and driving continuous improvement.,