Training Manager (Skin Trainer)

About the Company

Urban Company is a tech-enabled home services marketplace. Customers use our platform to book services, such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting, which are delivered in the comfort of their home and at a time of their choosing. We promise our customers a high quality, standardized and reliable service experience. To fulfil this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.

We are seeking an experienced Trainer for our Beauty Category (in Women Salon Business) to join our dynamic team. The Trainer will play a crucial role in ensuring the high-quality delivery of home cleaning services in our designated cities. This individual will be responsible for leading all training initiatives, developing and refining training content, and providing technical (relating to waxing, threading, facials, pedicure, etc) and behavioral training to our partners to guarantee a delightful customer experience.

What You’ll Do:

• Lead all training programs for professionals offering home services in allotted city.
• Develop and refine training content, ensuring it aligns with industry standards and best practices.
• Provide hands-on training and support to partners on standard operating procedures (SOPs) to ensure the delivery of high-quality services.
• Implement strategies to improve service quality through training interventions.
• Lead a team of trainers/professionals, providing guidance and support to ensure consistent training delivery across all locations.
• Monitor and evaluate the effectiveness of training programs, making necessary adjustments to meet evolving business needs.
• Collaborate with cross-functional teams to identify training needs and develop targeted solutions to address gaps.
• Stay updated on industry trends and best practices in training and development for blue-collar workers.

What We Need:

• 3+ years of training experience in top-tier Salons or Beauty Training Academies with a focus on training and development
• Very high proficiency in hard skills like waxing, threading, facials, clean-ups, pedicures, etc
• Strong communication skills with proven experience of training professionals
• Demonstrated expertise in developing and delivering training content
• Excellent organizational skills with the ability to prioritize and manage multiple tasks simultaneously.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Passion for delivering exceptional customer experiences and driving continuous improvement.

At Urban Company we are committed to providing equal and fair opportunities in employment and creating an inclusive work environment. We endeavor to maintain a work environment free from harassment based on age, colour, physical ability, marital status, parental status, ethnic origin, religion, sexual orientation, or gender identity.