Trainer Multispecialty E/M Coding (Process Training)

Trainer role is responsible:

• To be the first point of contact for a new joinee in the organization, introducing him/her to the processes at IKS.
• To make the trainee comfortable and get him/her acclimated to the project's workflow and IKS environment.
• To train the new joinees/employees on the respective processes, EHR rules, computer applications and help them achieve business goals.
• To report the batch governance and project status to the Training Manager

Key Responsibilities

People

• Ensure performance management of new hires/existing staff and monitor their progress through mentoring and coaching.
• Taking accountability of the trainees tagged under this role.
• Ensure batch hygiene, attendance, leave management, schedule adherence.
• Foster employee engagement and satisfaction through regular connects and ESAT initiatives.
• Implement strategies for effective attrition management.
• Collaborate with Manager and internal team, HR, IT, Operations, Quality, WFM, TA and Admin to facilitate seamless batch transitions.
• Take responsibility for obtaining certification in the Train the Trainer program.

Process

• Provide training on HIPAA, mandatory Compliance modules and ISO guidelines to new hires.
• Share the ground realities and observations in terms of people, process and technology (content or assessments) with Assistant Manager/Sr. Manager Training.
• Partner actively in the knowledge transfer process for new accounts as per the business requirement for the process when involved
• Provide batch performance reports
• Deliver pre-process, process, and systems training for assigned new hire batches as per the session plan and SOPs.
• Meet training yield targets, maintain quality, and ensure timely delivery for new hire batches.
• Work with Quality and Operations to align on business updates and communicate them to training batches.
• Identify and report early warning signs or deviations to managers and relevant stakeholders.
• Assist in managing client escalations through Continual Learning Sessions and Process Knowledge Tests (PKTs).
• Working on small Training improvement initiatives/projects to achieve the desired outcomes.
• Coordinate with Manager/Associate Director Training to create training modules and curriculums as per the business requirements.
• Collaborate with the Excellence team to streamline batch progression.
• Keep track and maintenance of relevant documents and trackers to uphold batch hygiene.

Content

• Responsible for supporting the Content Creation Team in content creation and maintenance.

Technology

• Conduct Training on encoder pro or any other search engines and tools like Orbit for learning
• To understand and provide training on Coding, productivity tools, client-specific EHR navigation, Tutor and other tech-led initiatives based on business needs.

Financial

• Responsible for ensuring that every batch is delivered on time as per defined training timelines

Qualifications

Graduates in in any of the below disciplines:

Life sciences graduates--B.Sc (Biotechnology, chemistry, zoology, Botany, Microbiology, Genetics, etc)

Preferred medical Graduates--MBBS, BHMS, BAMS, BUMS, BDS or paramedical graduates--BPT, B.Pharmacy, B.Sc Nursing, B.Sc or lab/radiology or any other technician

Mandatory active coding certification such as CPC, CCS, COC, CCS-P

Role Prerequisites

• A minimum experience of working for at least 12 months across the Coding Function is a must.
• Applicants should be flexible and open to working in a rotational shift environment as well as traveling across locations.

Functional Competencies

(knowledge and skill required. Highlight the MUST HAVES)

• Strong knowledge of CPT/ICD/HCPCS is a must
• Strong strength with the Multispecialty coding - E/M IP, OP, ED, Urgent care coding nuances per the experience of the trainer
• Should be knowledgeable about CMS/AMA-CPT Assistant/AHA Coding clinic nuances for their exp. specialty
• Good Facilitation Skills is a must
• Good Coaching & Feedback skills would be preferred
• Time management
• Stress management
• People management skills
• Adequate medical knowledge is a must.

Behavioral Competencies

• Analytical Ability
• Developing Others
• Accountability
• Communication