Trainee Technical Support Executive (CRM)

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About The Company

izmo Ltd

About The Role

fresh graduate

internal CRM tickets

Key Responsibilities

• Strong troubleshooting skills
• Fluent verbal and written communication in the English language
• Learn and manage the internal CRM system.
• Enjoys and excels at problem-solving and strong analytical thinking.
• Log, track, and resolve requirements within defined timelines.
• Ability to make sound decisions based on customer needs and product knowledge
• Escalate complex issues to the respective technical team when required.
• Ensuring client complaints are dealt with professionally and logged in line with the proper channels
• Customer-centric attitude
  

Mandatory / Primary Skills

• Eagerness to learn CRM tools and internal processes.
• Attention to detail, organised, and proactive approach to tasks.
• Provides answers to clients by identifying problems and guiding clients through corrective steps.
• Must be effective and efficient working in a team environment
• Good analytical and problem-solving ability.
• Able to work in a fast-paced environment
• Participates in the development of client training programs by identifying issues.
• Improves product by recommending changes to enhance end-user experience
  

Benefits

• Comprehensive on-the-job training on CRM systems.
• Opportunity for career growth within CRM functions.
• Insurance coverage for self and dependents.
• Free food is provided at the office.
• Open Door work culture with a focus on learning and collaboration.