Trainee-Support After Sales

Job Description

class="elementor-heading-title elementor-size-default">Role Support after Sales Maintenance Job Responsibilities Complain register with date, sender, customer, nature, related to Complaint acknowledgement mail within 10 working hours max Complaint evaluation, check FAQ, troubleshooting history of similar complaint Circulation of complaint internally to relevant department / Sub supplier Action plan for complaint resolution to be sent to customer within 16 working hours for routine matters and 2-5 days for critical crucial matters. Proposals to be sent to customer with all material, manpower needed for the complaint resolution Monitor time lines as agreed from specifications, ordering, receipt of material, delivery to customer, installation, testing and final acceptance Monitor sub suppliers activities for supply or services and keep customer updates time to time Customer visits and inquiry generation for preventive maintenance Annual spares requirement analysis and forecast for the year Complaint resolution summary and its log CO2 compressor maintenance expertise to be developed Expertise to be developed for maintenance of routine items, electrical and mechanical Intimation mails to customer for preventive maintenance of supplied plants Data of all supplies made to customer and their O M Manuals ISO System implementation and updation SAP material data base and its updation, SAP Implementation Data management system implementation and vigilance AMC Contracts structure design, proposal Training Contracts structure design contents proposal Identify locations for most demanding after sales visits Propose locations for local representation Education Experience Bachelor of Engineering Mech / Production having equivalent technical manufacturing environment with 0 -1 yrs experience Preferred Industry background EPC company in Process Field Experience in maintenance Leadership ability and preferably experience Knowledge/Skills Ability to multi-task, and adjust priorities Ability to sell ideas and motivate others