Trainee Service Technician

As a Trainee Service Technician, you will be responsible for attending service calls and diagnosing technical issues related to Whirlpool appliances. Your key responsibilities will include repairing and servicing appliances, providing installation support, and educating customers on proper appliance usage. You will also be required to ensure customer satisfaction, maintain service records, and coordinate with senior engineers while following safety guidelines. Key Responsibilities: - Attend service calls and diagnose technical issues. - Repair and service Whirlpool appliances. - Provide installation support. - Educate customers on appliance usage. - Ensure customer satisfaction. - Maintain service records. - Coordinate with senior engineers. - Follow safety guidelines. As a DEO/Back Officer, your role will involve managing and coordinating with service engineers, tracking call completion, and ensuring timely updates. You will be responsible for taking follow-ups with engineers to push service and revenue, ensuring all calls are logged and updated in the CRM system, and monitoring pending calls to ensure timely closures. Additionally, you will need to prepare daily reports, communicate with customers for follow-ups, and streamline service operations. Key Responsibilities: - Manage and coordinate with service engineers. - Track call completion and ensure updates. - Take follow-ups with engineers to push service and revenue. - Ensure calls are logged and updated in CRM. - Monitor pending calls and ensure closures. - Prepare daily reports. - Communicate with customers for follow-ups. - Streamline service operations.,