Trainee Service Technician

As a Trainee Service Technician, you will be responsible for attending service calls and diagnosing technical issues related to Whirlpool appliances. Your primary duties will include repairing and servicing Whirlpool appliances, providing installation support, and educating customers on appliance usage to ensure their satisfaction. Additionally, you will be expected to maintain service records, coordinate with senior engineers, and strictly follow safety guidelines for all service activities. In the role of DEO/Back Officer, you will be required to effectively manage and coordinate with service engineers to ensure smooth service operations. Your responsibilities will include tracking call completion status, taking follow-ups with engineers to expedite service and revenue generation, and ensuring that all calls are logged and updated in the CRM system. You will also be responsible for monitoring pending service calls, ensuring timely closures, preparing daily reports, communicating with customers for follow-ups, and streamlining service operations for enhanced efficiency.,