Trainee

Position Overview

We are looking for a detail-oriented and self-driven individual to join our operations team. The selected candidate will focus on reviewing and resolving item-related defect tickets flagged by our Machine Learning (ML) model, ensuring accuracy and efficiency in product operations.

Roles & Responsibilities

• Review tickets flagged by the ML model to identify incorrect, missing, or misleading item information.
• Analyze product images, descriptions, and attributes to ensure data accuracy.
• Coordinate with internal Points of Contact (POCs) via email for issue resolution.
• Ensure compliance with Standard Operating Procedures (SOPs) and escalate discrepancies as required.
• Maintain Excel trackers and prepare End of Day (EOD) reports.
• Communicate effectively with team leads and clients to clarify doubts and avoid delays.
• Ensure timely resolution of cases within the defined Service Level Agreement (SLA).
• Share daily production updates with examples of resolved cases.
• Work independently using client-provided resources and multiple technical platforms.

Required Skills & Qualifications

Technical Skills:

• Proficiency in

  MS Excel

  (Pivot Tables, VLOOKUP, basic formulas)
• Knowledge of

  Microsoft PowerPoint

  for data visualization
• Familiarity with

  JIRA, Confluence, Salesforce

  , or e-commerce/product management tools is a plus

Communication & Interpersonal Skills:

• Strong

  verbal and written English communication

• Ability to work effectively in a

  team-oriented environment

Education & Experience:

• Graduate in any discipline

• 13 years of relevant experience

  in e-commerce, product operations, or related roles

Core Competencies:

• Strong

  logical thinking and problem-solving skills

• Ability to

  work under pressure

  and meet tight deadlines

Preeti.y@luminad.com