BT Group logo

Trainee Associate Customer Service

0 years

0 - 2 Lacs

gurugram

Posted:1 week ago| Platform: Naukri logo

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Skills Required

customer service

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

  • To take calls, chats & handle back office work promptly within agreed timescales and in line with agreed process and procedures.
  • To ensure prompt and accurate information being provided with appropriate resolution
  • To achieve operational targets as defined by for the process
  • To maintain queue levels to agreed SLA targets levels
  • To achieve and maintain a good knowledge/capability of BT systems.
  • When dealing with customers aspire to deliver an excellent customer experience via. Chats, back office or on calls.
  • To highlight to queue owners, line management and offline support teams any issues in the queues that may affect customer satisfaction and share best practice within the team and across Digital Care teams.

Preferred candidate profile

  • 2023, 2024 or 2025 graduates are eligible.
  • This is an apprentice-level opportunity, strictly for freshers. candidates with any prior work experience (even a few days) and PF will not be considered.
  • Strong English communication skills are a must.
  • Willingness to work in a 24/7 shift environment.
  • Must have a PAN Card
  • BBA,

    B.com

    , BCA, BA, BMS, MCOM, MBA, MCA students only

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