Trading Services Analyst

Join JP Morgan s Manual Payments Reference Team and be part of a leading trustee and custodian organization. Our team ensures seamless pension payments and delivers essential services to retirees across the US. Experience a dynamic environment focused on enhancing participant satisfaction and operational excellence

Job Summary

Job Responsibilities

• Understand complex products and structures to implement changes
• Ensure payment instructions are authenticated and authorized
• Respond promptly to queries and resolve client issues
• Meet all relevant deadlines and control requirements
• Provide accurate and complete MIS reports
• Assist in training team members on job functions and procedures
• Process backup tasks and identify improvements in work practices
• Work independently and proactively identify tasks
• Participate in function rotation within the group
• Process client directives during U. S. hours in a night shift role
• Maintain high standards of work quality and efficiency

Required qualifications, capabilities, and skills

• Graduate with minimum 5 years in International Payment Processing Operations
• Demonstrate experience in various aspects of payment processing
• Communicate effectively at all levels and be a team player
• Exhibit excellent written and oral communication skills in English
• Approach problem-solving proactively and escalate issues appropriately
• Maintain a strong client focus
• Possess strong PC and analytical skills

Preferred qualifications, capabilities, and skills

• Utilize knowledge of MS Access, Excel, PowerPoint, and Word
• Adapt to new technologies and processes quickly
• Demonstrate leadership potential and initiative
• Exhibit strong organizational and multitasking abilities
• Show attention to detail and accuracy in work
• Display a commitment to continuous learning and improvement
• Foster a collaborative and supportive team environment