TOC Engineer

TOC Engineer

Key Responsibilities

• Develop Monitoring Solutions:

  Design, build, and maintain real-time monitoring dashboards in

  Grafana

  to provide clear visibility into the health of applications and infrastructure.

• Automate Workflows:

  Create and manage automation rules to connect monitoring systems with

  Jira

  . For example, automatically create a Jira ticket from a critical Grafana alert.

• Improve Incident Management:

  Streamline the incident lifecycle by automating ticket creation, assignment, and escalation within Jira and the ITSM tool.

• Integrate Tools:

  Ensure seamless data flow between different platforms (e.g., monitoring alerts, ITSM tickets, and Jira tasks).

• Process Improvement:

  Continuously identify opportunities to reduce manual effort and improve response times.

• Collaborate with Teams:

  Work closely with IT Operations, Engineering, and Support teams to build solutions that make their jobs easier.

• Documentation:

  Maintain clear documentation for all created dashboards, workflows, and automation rules.

Skills Required

• Overall Experience:

  Experience in IT Operations, Systems Administration, or a similar role.

• Grafana:

  Proven, hands-on experience creating and managing complex dashboards in Grafana.

• Jira:

  Deep knowledge of Jira, particularly in workflow automation, custom workflows, and integrations.

• ITSM Tools:

  Strong experience with at least one major ITSM platform (such as ServiceNow, BMC Remedy, or similar) and understanding of core

  ITIL processes

  like Incident, Problem, and Change Management.

• Problem-Solving Mindset:

  A strong ability to understand operational challenges and design practical, tool-based solutions without needing to write custom code.

• Excellent Communication:

  Ability to clearly explain technical concepts to non-technical stakeholders.

Skills Considered a Strong Plus

• Familiarity with other monitoring tools (e.g., Prometheus, Zabbix, Datadog).
• Basic understanding of scripting (like PowerShell or Python) for simple integration tasks.