Title Nps

Job Description Role Overview: As an NPS (Net Promoter Score) professional at Aditya Birla Sun Life Insurance Company Limited, your primary responsibility will be to measure customer loyalty and satisfaction through the collection and analysis of customer feedback. You will work on-site in Guwahati and collaborate with various departments to enhance customer experience and implement strategies to boost NPS scores. Key Responsibilities: - Measure customer loyalty and satisfaction using NPS methodologies - Collect and analyze customer feedback to identify trends - Collaborate with different departments to enhance customer experience - Drive initiatives to increase NPS scores Qualifications Required: - Prior experience in customer experience management and NPS methodologies - Strong analytical skills to interpret data and identify trends - Excellent communication and interpersonal skills - Ability to work collaboratively across functions and drive initiatives - Knowledge of the insurance industry is a plus - Bachelor's degree in Business, Marketing, or a related field Job Description Role Overview: As an NPS (Net Promoter Score) professional at Aditya Birla Sun Life Insurance Company Limited, your primary responsibility will be to measure customer loyalty and satisfaction through the collection and analysis of customer feedback. You will work on-site in Guwahati and collaborate with various departments to enhance customer experience and implement strategies to boost NPS scores. Key Responsibilities: - Measure customer loyalty and satisfaction using NPS methodologies - Collect and analyze customer feedback to identify trends - Collaborate with different departments to enhance customer experience - Drive initiatives to increase NPS scores Qualifications Required: - Prior experience in customer experience management and NPS methodologies - Strong analytical skills to interpret data and identify trends - Excellent communication and interpersonal skills - Ability to work collaboratively across functions and drive initiatives - Knowledge of the insurance industry is a plus - Bachelor's degree in Business, Marketing, or a related field