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As a Customer Order Processing Associate at Yokogawa, you will be responsible for the following key responsibilities: - Record and process customer orders following predefined protocols based on the method of order placement (e.g., email, telephone, personal contact). - Develop relationships with potential customers through calls (by telephone or in person) to establish contact and build rapport. - Ensure accuracy of basic customer details in the CRM system and make notes of promised follow-up actions and sales call activities. - Provide basic product/service information and respond to customer inquiries. - Address basic customer issues such as returns and escalate unresolved issues. - Interview customers using a standard sales script to clarify their requirements. - Adhere to mandatory procedures to maintain work quality standards and comply with regulatory codes. - Participate in assessment and development activities to enhance procedural or technical skills. - Support customer service efforts to encourage continued product/service usage. In addition to the key responsibilities, the behavioral competencies expected in this role include: - Building strong customer relationships and delivering customer-centric solutions. - Gaining trust through honesty, integrity, and authenticity. - Anticipating and adopting innovations in business-building digital and technology applications. The required skills for this position include: - Customer-focused approach - Leveraging digital communications with customers - Mastering service conversations - Navigating customer challenges - Strengthening customer connections - Building customer loyalty - In-depth questioning - Initiating compelling sales conversations - Recognizing sales opportunities during service interactions - Building rapport - Identifying key buying influences - Managing buyer indifference - Understanding issues/motivations Education: - Upper Secondary School General Experience: - Basic experience of simple office/operational systems (4 to 6 months) Managerial Experience: - None Yokogawa, a leading provider of industrial automation and services, aims to shape a better future through supporting various technologies and sustainable development goals. With a global team of 18,000 employees, the company values respect, collaboration, integrity, and gratitude in all aspects of its operations. If you are being referred to a role at Yokogawa, inquire about the Employee Referral process for potential opportunities.,