Tier 3 Engineer - Linux, VMware, Compute

Job Description

Tier 3 Engineer - Linux, VMware, Compute This role has been designed as Hybrid with an expectation that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today s complex world. Our culture thrives on finding new and better ways to accelerate what s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what s next for you. What you ll do: Responsibilities: The engineer is required to have strong Admin, Operate and Manage skills in Linux OS, VMware vSphere and HPE Compute Infrastructures to provide services for global HPE customers. Candidate should have a strong customer focus, sensitivity in dealing with diverse cultures, ability to learn and adapt quickly. Provide advanced support and strategic guidance. Lead complex issues, root cause analysis, and performance tuning. Supports transition and transformation initiatives, migrations, upgrades, and automation. Acts as a technical liaison between internal teams, customers, and third-party vendors. Mentor junior engineers and contribute to knowledge sharing and process improvement. Key Responsibilities: Resolve customer s issues via telephone, email, or remote sessions. Identify and escalate issues in a timely manner to vendor according to process guidelines. Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues. Collaborate with other technology teams in diagnosing and isolating the cause of complex issues. Maintain quality on case documentation, SLA timeframes and operational metrics. Performs within the Productivity Measure of the team (scorecard). Handle Problem Management, Post Incident Reviews and RCA. What you need to bring: Eligibility & Qualification: Bachelor s degree in Engineering (or Equivalent). Minimum 8 years of relevant experience in Enterprise Managed Service environment. Expertise in HPE Synergy and Proliant servers. Expertise in RedHat Linux. Expertise in VMware vSphere and SRM. Certification on the latest tracks of RHCE, RHCSA is required. Certification on the latest tracks like VMware VCP and HPE Service Guard is an added advantage. ITIL foundation certification on the latest track is preferred. Experience in leading technical teams or Projects is an added advantage. Flexible working in 24/7 support environment. Technical Skills: Admin, Operate and Manage RHEL/SUSE, kernel tuning, system hardening, and troubleshooting. Admin, Operate and Manage vSphere Datacenter. Experience with Red Hat Satellite, SUSE Manager, and patch lifecycle management. Strong scripting and automation skills using Bash, Python, and Ansible Experience in ESXi and vCenter upgrades. Experience in ESXi command line interface. Experience in vCenter management. Experience in vSphere Performance Monitoring, Performance Chart, and esxtop. Experience in vSphere Networking, Standard Switch, Distributed Switch (DVS). Experience in vSphere Storage, iSCSI, FC, Software iSCSI, RDM configurations. Experience in vSphere security and ESXi hardening. Good understanding of VMware SRM and vSAN. Experience in log analysis and RCA. Admin, Operate and Manage HPE Synergy, C7000, Proliant, Virtual Connect. Experience in Network troubleshooting, packet capture using pktcap and Wireshark. VMware PowerCLI knowledge and scripting experience. Good understanding on DHCP, DNS and Active Directory. Basic knowledge of Physical Network and Storage technologies. Basic understanding of REST APIs, PowerShell, and database systems (PostgreSQL, MySQL). Non-Technical Skills: Excellent written and verbal communication skills. Commitment to deliver high quality product and solution support. Must achieve excellent customer satisfaction. Take ownership and work with high productivity and efficiency. Support other team members and seek their advice to make decisions on complex issues For Internal Job Movement: Approval of the employees current manager is required. Employees are expected to notify their manager prior to an interview. Employees in Performance Improvement Plan are not eligible to apply. Minimum level should be SPE if applying as part of Internal Job Posting. Additional Skills: Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}