Ticketing Executive

Job Title: Experienced Ticketing Travel Agent
Job Overview: We are seeking an experienced Travel Agent with a specialized focus on ticketing to join our team. The ideal candidate should possess in-depth knowledge of airline ticket reservations, fare structures, and industry regulations. This role involves efficiently handling ticket bookings, ensuring accuracy, and providing excellent customer service. Responsibilities:1. Airline Ticketing: Handle the entire airline ticket booking process, including issuing tickets for domestic and international flights. Stay updated on airline regulations, fare rules, and industry trends. 2. Customer Service: Assist clients in selecting suitable travel options based on their preferences and budget. Address customer inquiries and concerns promptly and professionally. 3. Booking and Reservation Management: ( Knowledge of CRS/GDS Galileo Or Amadeus) Process ticket bookings accurately and efficiently using relevant reservation systems. Confirm reservations, handle changes, cancellations, and issue refunds when necessary. Ensure compliance with airline and travel industry regulations. 4. Sales and Upselling: Promote additional services, such as seat upgrades, travel insurance, and other relevant offerings to enhance the customer experience and increase revenue. Achieve sales targets by effectively communicating the value of various travel products. 5. Technology Proficiency: Utilize ticketing and reservation systems to manage bookings and customer information. Stay updated on industry technologies and trends to enhance operational efficiency. 6. Documentation: Prepare and organize travel documents, itineraries, and other necessary paperwork related to ticket bookings. Maintain accurate records of customer interactions and bookings. 7. Crisis Management:a. Handle unforeseen circumstances, such as flight delays or cancellations, with professionalism and urgency. b. Provide alternative solutions and assistance during travel disruptions. Qualifications: Minimum of 5 years of experience as a Travel Agent with a focus on ticketing. Proficiency in using ticketing systems and relevant software. Strong knowledge of airline regulations, fare structures, and travel destinations. Excellent communication and interpersonal skills. Proven sales and customer service experience. Ability to work independently and collaboratively within a team. Attention to detail and accuracy in processing ticket bookings and documentation. Certification in Travel and Tourism or related field is an asset.