Tibco Administrator

Job Title:

Job Overview:

The ideal candidate will have strong server and user management experience, excellent troubleshooting skills, and the ability to handle requests and reporting with precision and timeliness.

Key Responsibilities

1. Server Management

• Monitor Nimbus and Tibco servers daily and ensure high availability.
• Respond to automated disk usage alerts as a high priority.
• Perform response checks three times a day (08:00, 12:00, 16:00, Monday-Friday).
• Ensure all services (LDAP, email, office integration, etc.) are running correctly.
• Track and progress all incidents daily.
• Validate and update change request reports and related mappings.
• Escalate unresolved technical issues to Tibco and manage resolutions.
• Run daily backups and manage storage space efficiently.
• Maintain server updates, passwords, security certificates, and upgrades.
• Implement new Nimbus/Tibco versions as released.
• Plan, test, and execute Disaster Recovery (DR) procedures.
• Maintain accurate data quality scores and reports.

2. User Management

• Process user access requests via Service Now according to SLA (turnaround time: 24 hours).
• Assign users to correct groups and access levels; ensure no admin access without approval.
• Manage user licenses within permitted limits.
• Support Process CoE, London, and FCC authors with folder permissions.
• Ensure new users are added to the Nimbus Group DL and managed appropriately.

3. Author & End User Assistance

• Assist authors with: technical errors, system issues, resource creation, model setup, model/folder management, and recovery tasks.
• Support end users with password issues and other technical errors.

4. Reporting

• Prepare and submit monthly reports to team lead by the 2nd working day, including:
  
• Incidents raised and closed
• Service Now requests status
• New user additions with access details

5. Ad Hoc Requests

• Respond to additional requirements, such as repository management, report provision, integration support, and data provisioning.

6. Request Management

• Manage and track all incoming requests through Service Now efficiently and promptly.