The virtual assistant

Executes daily virtual hospitality operations such as managing online guest inquiries, handling reservations, coordinating with on-site teams, and ensuring smooth digital guest experiences through chat, calls, or email.

Responsible for executing daily virtual hospitality operations and ensuring high-quality guest experiences through digital platforms such as email, chat, and video calls.

- Manage daily guest interactions (check-in/out, reservations, inquiries)

- Ensure service standards are maintained in assigned department (Front Office, F&B, Housekeeping, etc.)

- Handle guest complaints or requests within authority limits

- Maintain records, billing accuracy, and documentation

- Support departmental operations and follow shift rosters

- Communicate effectively with other departments for smooth operations

- Supervise trainee team performance and Guide, Train them