Territory Service Representative - SPM

As a Territory Service Representative (Bikers), your primary responsibility will be to ensure timely and efficient delivery and pickup of shipments. Your tasks will include unloading bags from the vehicle, scanning the shipments, and performing primary and secondary sorting of the items. It is crucial to outscan the shipments according to the delivery route and deliver them to the specified package address. During the delivery process, you will be required to interact with customers and obtain acknowledgments through a device (BYOD). It is essential to update the correct status code for undelivered shipments at the customer's address. You will receive training on the delivery process to ensure smooth operations. Handling COD amounts and handing over undelivered shipments to the supervisor promptly are integral parts of the job. Maintaining a proper dress code and carrying field bags at all delivery points is necessary for this role. When it comes to pickups, you must adhere to the Standard Operating Procedures (SOP). Timely pickups at customer locations based on cut-off timings are essential. Verifying serviceable locations, counting shipments, and obtaining acknowledgments on pickup sheets are part of the pickup process. Upon returning to the office, you are responsible for inscanning the shipments and handling rapid entry. Additionally, you will be involved in primary and secondary sorting of the items, bagging processes, and loading canvas bags into the vehicle. Ensuring timely connections at locations is crucial to maintain the efficiency of the pickup and delivery operations.,