3 - 8 years
3 - 8 Lacs
Posted:10 hours ago|
Platform:
On-site
Full Time
Key Responsibilities: Customer Relationship Management: Coordinate and manage customer walk-ins at the branch. Clearly explain gold loan product details, features, and benefits to customers. Conduct thorough needs analysis to suggest suitable gold loan schemes. Gold Valuation and Assessment: Perform accurate self-gold valuation to determine eligible loan amounts. Manage and oversee the external gold valuation process, ensuring adherence to established procedures and effective interaction with third-party valuators. System Management and Documentation: Accurately update all valuation details in the Gold Portal and the loan booking system. Ensure all necessary documentation is completed for loan processing. Loan Processing and TAT Adherence: Facilitate and ensure the timely completion of the gold loan processing within stipulated turnaround times (TAT). Qualifications: Proven ability to manage customer interactions effectively. Strong understanding of gold valuation processes. Proficiency in using loan management systems and portals. Excellent communication and interpersonal skills. Ability to work under pressure and meet deadlines. High level of integrity and ethical conduct.
Hdb Financial Services
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