tellecaller

Job Description

Telecaller (Female Candidates Only) We are looking for a Telecaller to handle both inbound and outbound calls from customers who have placed inquiries about our products/services. The ideal candidate should have excellent communication skills, a customer-centric approach, and the ability to provide prompt and effective assistance. Key Responsibilities: Outbound Calls: Reach out to customers who have placed queries and provide detailed product/service information. Inbound Calls: Handle incoming customer inquiries, provide solutions, and guide them effectively. Follow up on customer queries to ensure timely resolution and maintain engagement. Understand customer needs and suggest suitable solutions based on their requirements. Maintain accurate records of customer interactions, queries, and follow-ups in the system. Ensure a professional and polite approach in all customer communications. Work closely with the sales and support team to escalate unresolved customer concerns. Achieve assigned targets related to customer engagement and conversions. Requirements: Experience: Minimum 1 year of experience in tele calling, customer service, or a similar role. Communication Skills: Strong verbal communication skills in English, Hindi, Malayalam. Customer Handling: Ability to engage professionally and handle queries efficiently. Follow-up Skills: Proactive in following up with customers and ensuring a positive experience. Work Approach: Positive attitude, patience, and persistence in handling customer interactions. Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Health insurance Schedule: Day shift Work Location: In person