tellecaller

Job Description

Job Summary: As a Telecaller, you will be responsible for reaching out to potential or existing customers via telephone, promoting products or services, handling inquiries, and providing excellent customer service. The role requires strong communication skills, the ability to handle customer concerns, and the capacity to work towards achieving sales or support targets. Key Responsibilities: Outbound Calling: Contact potential customers or existing clients to introduce products or services. Promote special offers, discounts, and new products to clients. Maintain a positive and professional demeanor while speaking to customers. Inbound Calls: Answer inbound calls from customers, addressing their questions, concerns, or inquiries about products/services. Provide accurate information and guide customers through the product/service options. Sales and Lead Generation: Generate leads and convert prospects into customers. Meet sales targets set by the company. Customer Support: Resolve customer complaints or issues promptly and efficiently. Provide customers with timely updates and follow-ups on inquiries or requests. Data Management: Update customer information and records in the CRM system. Track customer interactions and document issues or feedback. Reporting: Report to supervisors about daily, weekly, or monthly performance and targets. Provide feedback on customer needs, problems, interests, and trends. Product Knowledge: Stay up-to-date with product knowledge and updates to effectively communicate with customers. Answer questions related to product features, pricing, or policies. Skills and Qualifications: Excellent Communication Skills: Fluency in the relevant language(s) (spoken and written). Persuasion Skills: Ability to influence and persuade customers. Active Listening: Ability to listen attentively to customer queries and respond appropriately. Customer-focused Attitude: Strong focus on providing excellent customer service. Problem-Solving Skills: Ability to resolve customer issues effectively. Organizational Skills: Ability to manage calls, records, and time efficiently. Sales Experience (Preferred): Previous experience in sales or telemarketing is a plus. Requirements: Previous experience in a customer service or sales role (preferred). Familiarity with CRM software and telecalling systems (preferred). Ability to work in a target-driven environment. Job Type: Full-time Pay: ₹12,000.00 - ₹15,000.00 per month Benefits: Health insurance Schedule: Day shift Supplemental Pay: Performance bonus Quarterly bonus Experience: total work: 1 year (Required) Work Location: In person