Tellecaller

Roles and Responsibilities:

• Handle incoming and outgoing customer calls in a professional and friendly manner
• Respond promptly to customer inquiries via email and WhatsApp
• Share product details, images, pricing, and availability through digital channels
• Follow up with clients for orders, payments, and feedback
• Maintain accurate records of client interactions and sales activities
• Coordinate with the production and dispatch teams to ensure timely delivery
• Assist walk-in clients (if applicable) at the showroom or office
• Support in developing long-term relationships with wholesale and retail buyers
• Provide post-sales support and address any customer complaints or queries

Required Skills:

• Excellent communication skills (Verbal & Written in English and Hindi)
• Good command of WhatsApp Business, Gmail, and basic computer applications (Excel, Word)
• Customer service orientation with a pleasant and polite personality
• Ability to multitask and manage time efficiently
• Basic understanding of textile/saree industry is a plus
• Graduate in any stream (Commerce or Marketing preferred)

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

• Flexible schedule
• Provident Fund

Schedule:

• Day shift
• Fixed shift

Application Question(s):

• Are you comfortable with the following workplace policies?"

1. Use of personal phones is restricted during working hours (10:00 AM to 7:00 PM).

2. Paid leaves are currently not part of the benefits.

Kindly confirm with a Yes or No.

Experience:

• Customer service: 1 year (Required)

Work Location: In person

Expected Start Date: 14/07/2025