Telesales Rep

Job Summary:

We are looking for an enthusiastic and results-driven Telecaller to join our travel and tourism team. The role involves contacting potential customers, explaining our travel services and packages, generating leads, and converting inquiries into bookings. You will play a key role in customer acquisition and relationship management.

Key Responsibilities:

• Make outbound calls to potential customers from provided databases or leads.
• Explain travel packages, itineraries, pricing, and offers in a clear and convincing manner.
• Handle inbound calls and respond to travel-related queries professionally.
• Generate leads and follow up to ensure conversions.
• Maintain detailed records of conversations and update the CRM system.
• Coordinate with the sales and operations team to process bookings.
• Achieve daily/weekly/monthly targets as assigned.
• Ensure high levels of customer satisfaction through effective communication.

Key Requirements:

• Minimum 6 months to 2 year of experience in telecalling or sales (preferably in the travel or hospitality industry).
• Strong communication skills in Hindi and English (regional language is a plus).
• Good convincing and interpersonal skills.
• Basic knowledge of travel destinations, packages, and services.
• Ability to work under pressure and meet targets.
• Familiarity with MS Office and CRM tools.

Preferred Qualifications:

• Graduate in any stream (Tourism or Hospitality preferred).
• Prior experience in a travel agency or tour operator firm is an advantage.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Language:

• Hindi (Required)
• English (Required)

Location:

• Gurugram, Haryana (Preferred)

Work Location: In person