Telesales Executive-eXs

Job-Customer Success Associate – Insurance(Telesales)

Work Mode: Work from Office

Nature of Account: Domestic

Department: Insurance (Health, Motor & Life)

Shift: Rotational Shift (Day shift for females up to 8 PM; Rotational for males)

Working Days: 6 days/week

________________________________________

Position Overview:

We are looking for enthusiastic and customer-centric individuals to join our growing Customer Success team. As a Customer Success Associate, you will play a key role in advising and guiding customers towards the most suitable insurance products, including Health, Motor, and Life insurance. This is a great opportunity for both freshers and experienced professionals with a passion for customer engagement and a knack for sales.

________________________________________

Key Responsibilities:

• Make outbound calls to interested leads and guide them through appropriate insurance solutions.

• Build a deep understanding of customer requirements and match them with relevant insurance products.

• Maintain high levels of customer satisfaction and handle customer concerns with professionalism.

• Meet and exceed daily/weekly/monthly performance targets.

• Maintain accurate records of customer interactions and follow-ups in internal systems.

• Stay up to date on insurance products, features, and market updates.

________________________________________

Eligibility Criteria:

• Education: Graduate in any discipline.

• Experience: Open to both freshers and experienced candidates.

Preferred: Experience in insurance and a flair for sales is a plus.

• Languages Required: Fluent in English and Hindi.

• Communication Skills:

o Excellent verbal and written communication in both languages.

o Must be free from MTI (Mother Tongue Influence) and RTI (Regional Tone Influence).

o Strong grammar and pronunciation skills are a must.

________________________________________

Salary:

• Freshers: Up to ₹25,000 CTC

• Experienced Candidates: Up to ₹35,000 CTC (Based on last drawn salary

Job Type: Full-time

Pay: ₹19,000.00 - ₹27,000.00 per month

Schedule:

• Rotational shift

Supplemental Pay:

• Performance bonus

Language:

• Hindi (Preferred)
• English (Required)

Work Location: In person