Telesales Agent

A telecaller (also known as a telemarketer or customer service representative) plays a crucial role in contacting potential or existing customers to sell products, services, or gather feedback. Here’s a breakdown of the job roles and responsibilities for a telecaller:

Key Roles and Responsibilities:

• Making Outbound Calls:
• Reach out to potential customers to promote products, services, or offers.
• Contact existing customers to update information, gather feedback, or renew services.
• Inspiring Sales:
• Convince customers to buy products or sign up for services.
• Follow sales scripts or use product knowledge to engage customers effectively.
• Meet sales targets or quotas set by the company.
• Handling Inbound Calls:
• Answer calls from customers with queries about products or services.
• Provide customer support and resolve issues.
• Upsell or cross-sell additional services or products.
• Product Knowledge:
• Understand and stay updated on the company’s products, services, and promotions.
• Be able to explain benefits, features, and details of offerings to customers clearly.
• Record Keeping and Data Entry:
• Update and maintain accurate customer information in the company’s database.
• Log customer feedback, complaints, or special requests.
• Track the status of sales leads or inquiries.
• Customer Service:
• Resolve any queries or issues the customer may have about products or services.
• Ensure a positive customer experience, handling complaints with patience and professionalism.
• Achieving KPIs (Key Performance Indicators):
• Meet daily, weekly, or monthly sales or call targets.
• Maintain a high level of customer satisfaction and product knowledge.
• Monitor call quality and productivity.
• Follow-up Calls:
• Follow up on initial inquiries or leads that may not have converted yet.
• Ensure clients' issues are resolved or their requirements met.
• Communication and Persuasion:
• Use clear, polite, and persuasive language while speaking to customers.
• Maintain professionalism at all times during calls.
• Team Collaboration:
• Work with a team or supervisor to improve sales strategies and resolve challenges.
• Provide regular feedback on customer experiences or product performance.
• Compliance:
• Adhere to company policies, procedures, and legal guidelines (like data protection laws).
• Ensure ethical practices are followed during calls, especially when handling personal customer information.

Skills Required:

• Good Communication Skills: Clear, articulate, and confident.
• Listening Skills: Being able to understand customer needs and respond accordingly.
• Persuasion: Convincing potential customers to consider the product or service.
• Problem-solving: Address customer complaints or issues effectively.
• Patience: Handling repetitive tasks and upset customers calmly.
• Time Management: Managing call volume and keeping track of leads or inquiries.
• Basic Computer Knowledge: Using CRM (Customer Relationship Management)

Job Type: Full-time

Pay: ₹12,000.00 - ₹13,000.00 per month

Work Location: In person