Telecalling

Job description

Job Title: Tele Calling

Location: Thrisurr

Department: Customer Support

Experience: 1year and Freshers can also apply

Salary: 10,000-15,000

Job Summary:

We are looking for a detail-oriented and customer-focused CRM Executive to oversee our customer relationship strategies and maintain long-term customer engagement. You will be responsible for managing CRM software, analyzing customer behavior, and working closely with marketing and sales teams to enhance customer satisfaction and retention.

Key Responsibilities:

• Handle inbound and outbound customer calls in a professional and timely manner.
• Manage and update customer databases and ensure data accuracy.
• Implement and optimize CRM strategies to increase customer engagement and loyalty.
• Analyze customer interactions and feedback to improve customer experience.
• Collaborate with the sales and marketing team to develop campaigns based on customer segmentation.
• Monitor key CRM KPIs such as retention rate, customer lifetime value, and churn rate.
• Address customer queries, feedback, and complaints promptly and effectively.
• Coordinate onboarding, follow-ups, and after-sales support processes.
• Prepare CRM performance reports and present insights to management.

Key Skills & Requirements:

• Bachelor’s degree (in any field).
• Fluency in both Hindi and English is mandatory.
• Excellent communication and interpersonal skills.
• Strong attention to detail and a problem-solving mindset.
• Ability to multitask and work independently in a fast-paced environment.
• Good knowledge of MS Office (Excel, Word, Outlook).

Preferred Candidate Profile:

• Prior experience in customer service or CRM roles preferred.
• Candidates from thrissur will be given preference.
• Should be punctual, responsible, and customer-centric.

Job Type: Full Time

Pay :10,000 - 15,000 per month

Schedule: Day shift

work location: In Person

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Cell phone reimbursement

Schedule:

• Day shift
• Morning shift

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Internet reimbursement

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Commission pay
• Performance bonus

Experience:

• Telecalling: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person