Telecalling officer

0 years

0 Lacs

Posted:1 day ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Description

Cradle Child Care is looking for a friendly and confident Telecaller to handle inbound and outbound calls, explain our child care services, and support admissions and inquiries. The ideal candidate should have good communication skills and a customer-focused approach.

Qualifications

  • Minimum 10th / 12th / Any Graduate
  • Prior experience in telecalling or customer support is an added advantage
  • Fluency in Tamil and basic English (additional languages are a plus)
  • Basic computer knowledge (MS Word, Excel, CRM is a plus)
  • Good listening and convincing skills

Roles and Responsibilities

  • Handle inbound calls and respond to inquiries politely and professionally
  • Explain Cradle Child Care programs, facilities, and benefits clearly
  • Maintain call records and update customer details accurately
  • Follow up with prospective parents and schedule visits if required
  • Handle customer concerns and escalate issues when necessary

Skills Required

  • Positive attitude and patience
  • Ability to handle objections confidently
  • Time management and multitasking skills

Job Type: Full-time

Pay: ₹5,000.00 - ₹8,000.00 per month

Work Location: In person

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