Telecalling

You have to help customers with their questions and addresses issues regarding products or services. They are responsible for providing support from start to finish to resolve customer inquiries or concerns. Responsibilities Manage large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets. Preferred skills and qualifications Expertise in conflict resolution Experience in customer sales Job Type: Full-time Pay: ₹7,000.00 - ₹15,000.00 per month Benefits: Cell phone reimbursement Schedule: Day shift Supplemental Pay: Commission pay Performance bonus Education: Higher Secondary(12th Pass) (Preferred) Experience: total work: 1 year (Preferred) Sales: 1 year (Preferred) Language: Hindi (Preferred) English (Preferred) Work Location: In person