Posted:1 hour ago|
Platform:
Work from Office
Full Time
• Manage a large amount of Inbound and outbound calls in a timely manner.
• Enter new customers' information into the system.
• Identifying Students'/Parents needs, clarifying information and giving proper suggestions.
• Meet personal/team targets.
• Taking part in timely training and other learning opportunities to expand organisation knowledge.
• Building lasting relationships with customers and other team members based on trust and reliability.
• Document all call information according to standard operating procedures.
• Identify and assess customers needs to achieve satisfaction.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Provide accurate, valid and complete information using the right methods/tools.
• Handle customer complaints, and provide appropriate solutions and alternatives.
• Keep records of customer interactions, process customer accounts and file documents. • Follow communication procedures, guidelines and policies.
• Interdepartmental coordination
• Inbound Calls - Customer Queries, Service Calls, Complaint Registration
• Outbound Calls - feedback on product quality and delivery standards, Scheduling Delivery Slots, Follow-up
• Email - Answer queries, Quotations
• Chat - Online chat discussions with customers regarding queries about products, delivery schedules, placing orders
• Coordinate with the delivery team and the customers during the actual delivery
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