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Telecalling Executive

Telecalling Executive

ti Steps

1 - 3 years

3 - 5 Lacs

pune

Posted:-1 days ago| Platform:

Apply

Skills Required

billing cycles service charges inbound calls calling outbound calling logical approach crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hiring for International Blended (Inbound/Email)

Work Location- Hinjewadi Phase 3(Both Way Cab facility)

Interview location: F2F

CTC :3.92ALPA to 5 LPA

Role & responsibilities

Resolving billing issues through inbound calls and emails using query solving techniques and providing clear and concise information. Answering questions about billing or services.
Manage International inbound customer calls with a focus on providing exceptional service and resolving inquiries.
Listen actively to customer needs, concerns, and feedback, and respond appropriately.
Accurately document customer interactions and update records in the CRM system.
Collaborate with team members and other departments to resolve complex issues.

Required profile

Min 6 months to 3 Years of international Voice experience
In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes)
Experience resolving customer issues in billing,
Demonstrated communication skills.
The clarity in thought process (Able to articulate his/ her thought)
Ability to handle tough situations with customers.
Strong ability to multitask and take fast decisions independently.
Willing to work in US environment (Rotational shifts/5 Days a week).
Customer Centric & Logical Thinking & Need to be Enough Spontaneous
Ensure Timely & Professional Responses to all Queries.

Perks and Benefits

Cab Facility both ways [Pick up and drop within Transport radius. Immense Growth

Loyalty bonus upto 20kinterview Rounds: 1st Level - UAT / Operations 2nd Level - Versant [Need to score 58 ]

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