Telecalling / Customer Support Agent

Job Type: [Full-time/Part-time]

About Us:
We are a leading dental clinic committed to providing exceptional care and service to our patients. We are looking for a motivated and skilled Customer Support Agent to join our team and help enhance patient experience through effective communication and follow-up.

Key Responsibilities:

• Handle incoming and outgoing calls for appointment booking, rescheduling, follow-ups, and general patient inquiries.
• Manage patient interactions through CRM systems and WhatsApp effectively.
• Maintain accurate records of patient interactions and update CRM regularly.
• Provide clear, polite, and professional communication in English, Hindi, and Telugu.
• Assist in resolving patient concerns and escalating issues to the relevant team when needed.
• Support marketing campaigns or promotions through calls and messages.

Requirements:

• Proven experience as a Telecalling/Customer Support agent, preferably in healthcare.
• Hands-on experience with CRM software and WhatsApp Business tools.
• Excellent verbal and written communication skills in English, Hindi, and Telugu.
• Strong interpersonal skills and a patient-focused attitude.
• Ability to multitask and handle calls efficiently, including appointment management.

Preferred Qualifications:

• Prior experience in a dental or healthcare clinic is an advantage.
• Familiarity with scheduling and patient management software.

What We Offer:

• Friendly and supportive work environment.
• Opportunities for growth and skill development.
• Performance-based incentives.

Job Type: Full-time

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Provident Fund
• Work from home

Work Location: In person