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SoftBay
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Telecaller

Telecaller

SoftBay

0 years

0 Lacs

pune maharashtra india

Posted:1 day ago| Platform: Foundit logo

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Skills Required

proficiency in local languages basic computer skills data entry

Work Mode

On-site

Job Type

Full Time

Job Description

Company Description

SoftBay is dedicated to driving business success through tailored digital transformation solutions. With expertise in assisting startups to scale and established enterprises to innovate, SoftBay provides comprehensive strategies designed to meet unique business needs. We specialize in customizing systems and processes, ensuring that our clients achieve their goals effectively and efficiently. SoftBay combines experience and expertise to empower businesses on their growth journey.

Role Description

This is a full-time, on-site Telecaller position based in pune.The Telecaller will be responsible for making outbound and receiving inbound calls, engaging with customers, addressing inquiries, providing detailed information about services, and maintaining customer records. Additional responsibilities include collaborating with the sales and support teams to resolve customer issues and ensuring customer satisfaction through effective communication.

Qualifications

Strong communication, interpersonal, and active listening skills
Proficiency in data entry and basic computer skills
Problem-solving and conflict resolution abilities
Patience, adaptability, and a customer-centric approach
Ability to multitask and prioritize responsibilities efficiently
Prior experience in a customer service or telecalling role is a plus
Proficiency in local languages and English is preferred
High school diploma or equivalent; higher education is a plus

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