Overview SoftBay Consulting is seeking a highly experienced Senior Salesforce Service Cloud Consultant / Architect to lead the design, configuration, and optimization of Salesforce Service Cloud implementations. This is a hands-on role requiring deep expertise across key Service Cloud capabilities, including Omni-Channel Routing, Live Chat, Messaging, Case Management, and Service Cloud Voice. You will partner with business stakeholders and technical teams to translate customer service strategies into scalable, high-performance Salesforce solutions that elevate operational efficiency and deliver exceptional customer experiences. 🔨 Key Responsibilities Lead the end-to-end design, configuration, and deployment of Salesforce Service Cloud solutions across diverse business units. Implement and fine-tune Omni-Channel Routing , ensuring optimal workload distribution based on agent skills, availability, and case priority. Configure and manage Live Chat , Messaging , and Case Assignment Rules to deliver seamless, real-time customer interactions. Design and deploy Service Cloud Voice , integrating telephony (e.g., Amazon Connect) with Salesforce to create a unified agent console experience. Collaborate with business analysts and service teams to gather requirements and translate them into scalable, maintainable Salesforce configurations. Provide architectural oversight, ensuring data models, security, and performance align with best practices and Salesforce’s product roadmap. Perform gap analyses, recommend platform improvements, and drive alignment with industry standards and customer service strategies. Troubleshoot complex issues, perform root cause analyses, and implement robust solutions in a timely manner. Mentor junior consultants, lead code/configuration reviews, and enforce solution quality standards. ✅ Key Skills & Competencies 12–14 years of total IT experience , including 7+ years in the Salesforce ecosystem with a strong emphasis on Service Cloud. Proven expertise with key Service Cloud features: Omni-Channel, Case Routing, Service Console, Knowledge Management, Entitlements & Milestones, Live Chat, Messaging, and Service Cloud Voice. Solid understanding of Salesforce data modeling, automation tools (Flows, Process Builder), security, and integration patterns. Hands-on experience with Voice Channel integrations , including Amazon Connect or other CTI solutions within Service Cloud Voice. Excellent analytical, problem-solving, and client-facing communication skills. Experience working in Agile/Scrum environments, with the ability to deliver in fast-paced, iterative projects. 🎓 Preferred Salesforce Certifications Salesforce Certified Service Cloud Consultant Salesforce Certified Application Architect or System Architect (Optional) Salesforce OmniStudio Consultant 🌟 Why Join Us? This role offers the chance to work on high-impact, enterprise-level Salesforce Service Cloud projects that redefine customer engagement. Join a collaborative environment where your expertise directly shapes world-class service experiences.

📌 Overview SoftBay Consulting is seeking a highly skilled JMeter Performance Test Engineer specializing in Salesforce performance testing . This role will focus on designing, developing, and executing performance tests to evaluate system behavior under load, identify bottlenecks, and ensure our Salesforce environment scales effectively. 🔨 Key ResponsibilitiesScript Design & Development Analyze Salesforce business scenarios and translate them into performance test cases. Design and build JMeter scripts simulating user activities in Salesforce, including login, record operations, data retrieval, and workflow executions. Develop dynamic scripts that support configurable concurrent users, parameterized data, and reusable components for different test scenarios. Address Salesforce-specific elements such as OAuth/session handling, CSRF tokens, and REST/SOAP API integrations. Test Execution Configure and manage distributed JMeter test environments to simulate high concurrency. Run tests against the Salesforce org under different user loads and traffic patterns. Monitor and record performance metrics: response times, error rates, throughput, and system resource utilization. Analysis & Reporting Analyze test outcomes using JMeter’s reporting tools (Summary Reports, Aggregate Reports, Response Graphs, etc.). Identify performance issues: bottlenecks, governor limit breaches, and error trends. Create detailed documentation highlighting performance risks and optimization opportunities. Collaboration Work closely with Salesforce Admins, Developers, and DevOps teams to validate performance objectives and interpret test results. Provide actionable recommendations to improve Salesforce configurations, data models, and custom code. Present comprehensive reports to stakeholders, communicating technical findings clearly. ✅ Key Skills & Qualifications Extensive hands-on experience with JMeter for enterprise-level performance testing. Proven expertise testing Salesforce, including working with REST/SOAP APIs and understanding Salesforce governor limits. Solid grasp of Salesforce architecture, including data models and bulk processing patterns. Ability to design realistic user workflows with varied test data. Familiarity with CI/CD pipelines, distributed load testing, and performance monitoring tools (e.g., Grafana, New Relic) is a plus. Strong analytical, debugging, and problem-solving skills. Excellent communication and documentation abilities. 📄 Deliverables Fully functional, parameterized JMeter scripts covering all defined scenarios. Detailed test execution plan with variable concurrency strategies. Comprehensive performance reports with actionable insights. Clear recommendations for performance improvements. 🌟 Why SoftBay Consulting? At SoftBay Consulting, we work with some of the most exciting organizations to help them scale and optimize mission-critical systems. Join our team of experts and contribute to projects that push technology to its limits.