Overview SoftBay Consulting is seeking a highly experienced Senior Salesforce Service Cloud Consultant / Architect to lead the design, configuration, and optimization of Salesforce Service Cloud implementations. This is a hands-on role requiring deep expertise across key Service Cloud capabilities, including Omni-Channel Routing, Live Chat, Messaging, Case Management, and Service Cloud Voice. You will partner with business stakeholders and technical teams to translate customer service strategies into scalable, high-performance Salesforce solutions that elevate operational efficiency and deliver exceptional customer experiences. 🔨 Key Responsibilities Lead the end-to-end design, configuration, and deployment of Salesforce Service Cloud solutions across diverse business units. Implement and fine-tune Omni-Channel Routing , ensuring optimal workload distribution based on agent skills, availability, and case priority. Configure and manage Live Chat , Messaging , and Case Assignment Rules to deliver seamless, real-time customer interactions. Design and deploy Service Cloud Voice , integrating telephony (e.g., Amazon Connect) with Salesforce to create a unified agent console experience. Collaborate with business analysts and service teams to gather requirements and translate them into scalable, maintainable Salesforce configurations. Provide architectural oversight, ensuring data models, security, and performance align with best practices and Salesforce’s product roadmap. Perform gap analyses, recommend platform improvements, and drive alignment with industry standards and customer service strategies. Troubleshoot complex issues, perform root cause analyses, and implement robust solutions in a timely manner. Mentor junior consultants, lead code/configuration reviews, and enforce solution quality standards. ✅ Key Skills & Competencies 12–14 years of total IT experience , including 7+ years in the Salesforce ecosystem with a strong emphasis on Service Cloud. Proven expertise with key Service Cloud features: Omni-Channel, Case Routing, Service Console, Knowledge Management, Entitlements & Milestones, Live Chat, Messaging, and Service Cloud Voice. Solid understanding of Salesforce data modeling, automation tools (Flows, Process Builder), security, and integration patterns. Hands-on experience with Voice Channel integrations , including Amazon Connect or other CTI solutions within Service Cloud Voice. Excellent analytical, problem-solving, and client-facing communication skills. Experience working in Agile/Scrum environments, with the ability to deliver in fast-paced, iterative projects. 🎓 Preferred Salesforce Certifications Salesforce Certified Service Cloud Consultant Salesforce Certified Application Architect or System Architect (Optional) Salesforce OmniStudio Consultant 🌟 Why Join Us? This role offers the chance to work on high-impact, enterprise-level Salesforce Service Cloud projects that redefine customer engagement. Join a collaborative environment where your expertise directly shapes world-class service experiences.
📌 Overview SoftBay Consulting is seeking a highly skilled JMeter Performance Test Engineer specializing in Salesforce performance testing . This role will focus on designing, developing, and executing performance tests to evaluate system behavior under load, identify bottlenecks, and ensure our Salesforce environment scales effectively. 🔨 Key ResponsibilitiesScript Design & Development Analyze Salesforce business scenarios and translate them into performance test cases. Design and build JMeter scripts simulating user activities in Salesforce, including login, record operations, data retrieval, and workflow executions. Develop dynamic scripts that support configurable concurrent users, parameterized data, and reusable components for different test scenarios. Address Salesforce-specific elements such as OAuth/session handling, CSRF tokens, and REST/SOAP API integrations. Test Execution Configure and manage distributed JMeter test environments to simulate high concurrency. Run tests against the Salesforce org under different user loads and traffic patterns. Monitor and record performance metrics: response times, error rates, throughput, and system resource utilization. Analysis & Reporting Analyze test outcomes using JMeter’s reporting tools (Summary Reports, Aggregate Reports, Response Graphs, etc.). Identify performance issues: bottlenecks, governor limit breaches, and error trends. Create detailed documentation highlighting performance risks and optimization opportunities. Collaboration Work closely with Salesforce Admins, Developers, and DevOps teams to validate performance objectives and interpret test results. Provide actionable recommendations to improve Salesforce configurations, data models, and custom code. Present comprehensive reports to stakeholders, communicating technical findings clearly. ✅ Key Skills & Qualifications Extensive hands-on experience with JMeter for enterprise-level performance testing. Proven expertise testing Salesforce, including working with REST/SOAP APIs and understanding Salesforce governor limits. Solid grasp of Salesforce architecture, including data models and bulk processing patterns. Ability to design realistic user workflows with varied test data. Familiarity with CI/CD pipelines, distributed load testing, and performance monitoring tools (e.g., Grafana, New Relic) is a plus. Strong analytical, debugging, and problem-solving skills. Excellent communication and documentation abilities. 📄 Deliverables Fully functional, parameterized JMeter scripts covering all defined scenarios. Detailed test execution plan with variable concurrency strategies. Comprehensive performance reports with actionable insights. Clear recommendations for performance improvements. 🌟 Why SoftBay Consulting? At SoftBay Consulting, we work with some of the most exciting organizations to help them scale and optimize mission-critical systems. Join our team of experts and contribute to projects that push technology to its limits.
Company: Softbay Consulting Private Limited Location: In Office | Kharadi, Pune Job Type: Full-Time | Permanent Industry: IT Services, Consulting At Softbay Consulting Pvt. Ltd. , we specialize in staff augmentation services for IT companies and enterprise clients across industries. We help organizations scale faster by providing vetted, on-demand talent. As our team and vendor network grow, we are hiring a Vendor Manager to streamline and oversee our entire resource and partner operations. Role Overview The Vendor Manager will be responsible for maintaining a dynamic pool of resources, managing vendor relationships, coordinating candidate submissions, and ensuring documentation, performance, and compliance standards are met. You will be at the heart of our delivery operations. Key Responsibilities Maintain and manage a comprehensive list of candidates across various domains and vendors. Collect, verify, and store candidate details: resumes, experience, skill matrix, rates, notice period, and ID proof. Coordinate with sales and delivery teams to understand open roles and match them with available talent. Liaise with staffing partners, recruitment agencies, and freelancers to source qualified candidates. Monitor and enforce SLAs with vendors, including submission timelines, onboarding, and quality benchmarks. Track candidate availability and status across different stages: shortlisted, interviewed, deployed, on bench, etc. Ensure documentation and compliance protocols are followed for every resource (contracts, NDAs, onboarding forms). Requirements 2–5 years of experience in vendor management, talent coordination, or staffing operations. Prior experience in an IT services/staffing environment is highly preferred. Hands-on experience working with Excel/Google Sheets, ATS, or CRM systems. Strong communication and follow-up skills (spoken and written English). Organized, detail-oriented, and comfortable managing multiple vendors and roles simultaneously. Nice to Have Experience with offshore resource management or international staffing (US/UK clients). Familiarity with technical roles (developers, testers, cloud, infra, support, etc.). Experience with background verification, onboarding workflows, and contracts. What We Offer Competitive salary and incentives. High autonomy in decision-making and vendor strategy. Opportunity to grow with a fast-scaling consulting firm.
The Sales Executive position at Softbay.com in Pune, India, offers a compelling opportunity for individuals with experience in IT staffing and workforce augmentation. Softbay.com is a reputable provider of IT staffing and augmentation solutions, specializing in contract staffing, contract-to-hire, and full-time IT placements across various industries. As a Sales Executive, you will play a crucial role in acquiring new clients, fostering strong relationships, and driving business growth in Pune and its surrounding regions. Key responsibilities include identifying and engaging potential clients in need of IT staffing services, developing long-term relationships with key stakeholders, understanding client hiring needs to provide tailored solutions, devising and executing sales strategies to meet revenue targets, negotiating contracts, and collaborating with the recruitment team to ensure the timely delivery of qualified IT professionals. It is essential to stay abreast of industry trends, competitor strategies, and market demands to capitalize on business opportunities effectively. The ideal candidate for this role should possess a minimum of 2 years of experience in IT staffing, B2B sales, or recruitment sales, along with a proven track record in business development, client acquisition, and meeting sales targets. A strong understanding of IT roles, technologies, and industry hiring trends is necessary. Excellent communication, negotiation, and relationship-building skills are crucial, as well as self-motivation and the ability to excel in a fast-paced environment. Familiarity with CRM tools, ATS platforms, and sales prospecting techniques would be advantageous. Joining Softbay.com offers exciting career growth opportunities within the IT staffing industry, an attractive base salary coupled with performance-based incentives, a collaborative and dynamic work environment, and the chance to work on-site in Pune, fostering strong local business connections.,
Marketing Internships at Softbay Location: [Kharadi _ Pune] Duration: [3–6 months] Type: Internship (with potential for full-time conversion) We’re hiring energetic and driven marketing interns who want hands-on experience in Business Development, Account Management, and Sales . Internship Roles1. Business Development Executive (BDE) Intern Research and identify new business opportunities Assist in lead generation and prospect outreach Support proposal writing, pitch decks, and client presentations Work with the sales team to track pipeline progress 2. Account Management Intern Assist in managing client relationships and communication Ensure smooth execution of ongoing projects/campaigns Track performance metrics and prepare client reports Coordinate with internal teams for deliverables 3. Sales Intern Support the sales team in identifying prospects and nurturing leads Shadow client calls and learn consultative selling techniques Maintain CRM records and assist with follow-ups Contribute to building sales collateral and market insights Who We’re Looking For Students or fresh graduates interested in marketing, business, and sales Strong communication and interpersonal skills Eagerness to learn and adapt in a fast-paced environment Comfortable with research, outreach, and teamwork [Optional: Any tools/software knowledge you value, e.g., CRM, Excel, LinkedIn Sales Navigator] What You’ll Gain Real-world exposure to business development, sales, and client management Mentorship from experienced professionals Opportunity to convert to a full-time role based on performance A dynamic and collaborative startup environment
Company: Softbay Consulting Private Limited Location: In Office | Kharadi, Pune Job Type: Full-Time | Permanent Industry: IT Services, Consulting At Softbay Consulting Pvt. Ltd. , we specialize in staff augmentation services for IT companies and enterprise clients across industries. We help organizations scale faster by providing vetted, on-demand talent. As our team and vendor network grow, we are hiring a Vendor Manager to streamline and oversee our entire resource and partner operations. Role Overview The Vendor Manager will be responsible for maintaining a dynamic pool of resources, managing vendor relationships, coordinating candidate submissions, and ensuring documentation, performance, and compliance standards are met. You will be at the heart of our delivery operations. Key Responsibilities Maintain and manage a comprehensive list of candidates across various domains and vendors. Collect, verify, and store candidate details: resumes, experience, skill matrix, rates, notice period, and ID proof. Coordinate with sales and delivery teams to understand open roles and match them with available talent. Liaise with staffing partners, recruitment agencies, and freelancers to source qualified candidates. Monitor and enforce SLAs with vendors, including submission timelines, onboarding, and quality benchmarks. Track candidate availability and status across different stages: shortlisted, interviewed, deployed, on bench, etc. Ensure documentation and compliance protocols are followed for every resource (contracts, NDAs, onboarding forms). Requirements 2–5 years of experience in vendor management, talent coordination, or staffing operations. Prior experience in an IT services/staffing environment is highly preferred. Hands-on experience working with Excel/Google Sheets, ATS, or CRM systems. Strong communication and follow-up skills (spoken and written English). Organized, detail-oriented, and comfortable managing multiple vendors and roles simultaneously. Nice to Have Experience with offshore resource management or international staffing (US/UK clients). Familiarity with technical roles (developers, testers, cloud, infra, support, etc.). Experience with background verification, onboarding workflows, and contracts. What We Offer Competitive salary and incentives. High autonomy in decision-making and vendor strategy. Opportunity to grow with a fast-scaling consulting firm.
You will be working as a Sales Executive at Softbay.com, a prominent provider of IT staffing and augmentation solutions. Your primary focus will involve engaging potential clients, fostering lasting relationships, and driving business expansion in Pune and nearby areas. Your responsibilities will include identifying and connecting with clients requiring IT staffing services, establishing and maintaining strong ties with hiring managers and decision-makers, tailoring IT staffing solutions to meet client needs, devising and executing sales strategies to meet revenue goals, negotiating contracts for various types of placements, and collaborating with the recruitment team to ensure the timely provision of qualified IT professionals. To excel in this role, you should have at least 2 years of experience in IT staffing, B2B sales, or recruitment sales, a proven history of business development and client acquisition, a comprehensive understanding of IT roles, technologies, and industry hiring trends, exceptional communication and negotiation skills, a self-motivated and results-oriented mindset, and proficiency in CRM tools, ATS platforms, and sales prospecting techniques. Joining Softbay.com will offer you a chance to grow your career in the IT staffing sector, competitive base salary coupled with performance-based incentives, a vibrant and collaborative work environment, and the opportunity to work onsite in Pune, fostering robust local business connections.,