Telecaller Sales Executive

Key Responsibilities

1. Outbound & Inbound Calls

o Make outbound calls to potential customers from leads, walk-ins, enquiries, referrals.

o Receive and respond to inbound calls from customers interested in two-wheelers (petrol & electric).

2. Lead Management

o Maintain and update the leads database (CRM) with call details, follow-ups, status.

o Qualify leads: understand customer needs, budget, vehicle type preference (petrol vs electric), purchase timeline.

3. Customer Information & Product Knowledge

o Have good knowledge of the brands & models of two-wheelers that Evice offers.

o Explain features, benefits, financing options, test drive availability.

4. Follow-Ups & Scheduling

o Schedule test drives or showroom visits for qualified customers.

o Follow up with prospects to drive decision-making and close appointments.

5. Target Achievement

o Achieve daily / weekly / monthly targets for calls, qualified leads, appointments, conversions.

o Maintain call quality

6. Coordination

o Coordinate with Sales / Finance / Service teams to ensure customer satisfaction.

o Update team on customer feedback, objections, market trends.

7. Reporting

o Provide regular reports on call metrics (number of calls made, positive leads, scheduled visits, conversions).

o Highlight challenges, propose improvements.

Skills & Qualifications

• Minimum 10+2 / High School (or as per company norm); additional education is a plus.
• Prior experience in tele-calling / customer service / sales (preferably in automotive / auto-dealerships / EV / 2-wheeler sector) is a plus.
• Excellent communication skills in English + local language(s).
• Good listening skills, ability to handle objections.
• Basic computer skills – CRM, MS Excel, typing, data entry.

Working Conditions & Other Details

• Working hours: 10 AM to 7 PM
• Incentives / bonus linked to performance (appointments, conversions).
• Travel (if needed) to meet leads or for test drives.
• Training will be provided on product knowledge, sales process, CRM etc.

Job Types: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person