Telecaller

Iospl Technology Services

1 - 2 years

1 - 3 Lacs

ludhiana

Posted:-1 days ago| Platform:

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Skills Required

telecalling customer service telecaller lead generation outbound calling inbound calling sales communication crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

About the Role:

The Telecaller is responsible for contacting potential and existing customers to promote products or services, answer queries, and generate leads or sales. The role involves maintaining customer data, handling calls professionally, and supporting the sales team to ensure smooth operations and customer satisfaction.

Key Responsibilities:

Contact potential or existing customers to inform them about products or services using scripts
Answer customer questions regarding products or the company
Ask questions to understand customer requirements and close sales
Direct prospects to the field sales team when required
Enter and update customer information in the database
Take and process orders accurately
Handle customer grievances to maintain the companys reputation
Keep records of calls, sales, and other useful information

Qualifications:

Education: Graduate (preferably from science, pharma, or related background).
Experience: 1-3 years of telecalling or telesales experience (preferably in pharma or healthcare industry).
Excellent communication and interpersonal skills (English, Hindi, Punjabi preferred).
Basic knowledge of MS Office (Excel, Word) and CRM tools.

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