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For Employers

Telecaller

Go Kite Travel and Tours LLP

3 years

0 - 2 Lacs

calicut kerala

Posted:7 hours ago| Platform: SimplyHired logo

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Skills Required

customer service english microsoft office bachelor's degree in-person diploma internship communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary:

We are seeking a proactive and customer-oriented Telecaller / Customer Service Executive who can communicate fluently in English, Hindi, Tamil, and Malayalam. The candidate will handle inbound and outbound calls, assist customers with travel-related queries, promote our services, and ensure a smooth booking experience. Experience in the travel industry is a plus.

Key Responsibilities:

Handle inbound and outbound calls from customers across different regions (North & South India).
Communicate effectively in English, Hindi, Tamil, and Malayalam based on customer preference.
Promote and explain travel products — including holiday packages, flight bookings, hotel deals, and visa services.
Convert leads into confirmed bookings through timely follow-ups and persuasive communication.
Maintain and update customer details and booking information in CRM software.
Resolve queries, complaints, and service issues professionally.
Coordinate with internal sales and operations teams to ensure a seamless customer experience.

Required Skills & Qualifications:

Graduate / Diploma (preferably in Travel & Tourism or related field).
1–3 years of experience in telecalling, customer service, or sales (freshers with strong language skills may apply).
Excellent communication and listening skills in English, Hindi, Tamil, and Malayalam.
Experience in the travel industry is a plus.
Knowledge of basic computer operations (MS Office, CRM tools).
Customer-focused, polite, and confident personality.
Ability to work in a target-driven environment.

Job Types: Full-time, Internship

Pay: ₹8,000.00 - ₹20,000.00 per month

Work Location: In person

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