Telecaller Executive

Company Description

Musafir Baba is a top-rated travel agency in Delhi specializing in customized domestic and international tour packages, including honeymoon trips and spiritual journeys like the Chardham Yatra. Located near Dhansa Metro Station (Najafgarh), we serve clients across Dwarka, Noida, Gurugram, Greater Kailash, and nearby areas. Our services cover everything from flights and hotels to visas and experiences, making travel easy, affordable, and unforgettable. Trusted by over 200 clients with a rating of 4.8+, Musafir Baba is available on WhatsApp even after office hours for urgent travel needs.

Role Description

This is a full-time on-site role for a Telecaller Executive located in Delhi, India. The Telecaller Executive will be responsible for making outbound calls to potential clients, providing information about our travel packages, and addressing inquiries. Daily tasks include maintaining customer records, following up on leads, and coordinating with other departments to ensure client satisfaction. The role demands excellent communication skills and the ability to provide exceptional customer service.

Qualifications

• Excellent communication and interpersonal skills
• Ability to handle customer inquiries and complaints
• Proficiency in maintaining customer records and following up on leads
• Basic computer skills for data entry and record-keeping
• Ability to work independently and as part of a team
• Previous experience in telemarketing or customer service is a plus
• High school diploma or equivalent; a degree in a related field is advantageous
• Fluency in Hindi and English