Telecaller Executive

Job Description

Job Summary: We are seeking a highly skilled and compassionate Telecaller Executive. As a Telecaller Executive, you will be responsible for making outbound calls to patients, families, and healthcare providers to provide information, answer questions, and facilitate communication. Key Responsibilities: 1. Make Outbound Calls: Make a high volume of outbound calls to patients, families, and healthcare providers to provide information, answer questions, and facilitate communication. 2. Provide Patient Support: Provide emotional support and empathy to patients and families, addressing their concerns and queries. 3. Schedule Appointments: Schedule appointments, procedures, and tests for patients, ensuring accurate and timely communication. 4. Answer Inquiries: Answer patient inquiries regarding hospital services and procedures. 5. Update Patient Records: Update patient records, ensuring accurate and up-to-date information. 6. Collaborate with Healthcare Teams: Collaborate with healthcare teams, including doctors and other hospital staff, to ensure seamless communication and patient care. 7. Maintain Confidentiality: Maintain patient confidentially. Requirements: 1. Education: High school diploma or equivalent required; bachelor's degree preferred. 2. Experience: 1-2 years of experience in customer service, patient support, or a related field. 3. Communication Skills: Excellent communication, interpersonal, and problem-solving skills. 4. Compassion and Empathy: Ability to provide emotional support and empathy to patients and families. Preferred Qualifications: 1. Medical Terminology: Knowledge of medical terminology and hospital operations. 2. Certification: Certification in customer service, patient support, or a related field. 3. Language Skills: Fluency in multiple languages. Speak with the employer: **63697 35078** Job Type: Full-time Pay: ₹15,000.00 - ₹30,000.00 per month Schedule: Day shift Work Location: On the road