Telecaller-DRA- ( Bangaluru )

SIB Operations And Services

1 - 3 years

2 - 3 Lacs

Bengaluru

Posted:1 week ago| Platform:

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Skills Required

Debt Recovery & Collection Techniques Customer Handling & Negotiation Debt Collection DRA Certification Ability to Work Under Pressure COLLECTION EXPERIENCE Knowledge of RBI Guidelines for Debt Recovery Strong Communication Skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Skills Required

DRA Certification (as per RBI/NISM guidelines)
Collection experience.
Strong Communication Skills in Kannada and Hindi
Debt Recovery & Collection Techniques
Customer Handling & Negotiation
Basic Computer Literacy (MS Excel, CRM tools, etc.)
Time Management & Target Orientation
Knowledge of RBI Guidelines for Debt Recovery
Documentation & Record Keeping
Empathy and Patience in Dealing with Customers
Ability to Work Under Pressure

Languages:
Proficiency in ENGLISH and
Kannada
or
Hindi
is mandatory

Roles and Responsibilities:

Contact delinquent customers through calls and follow-ups to recover pending dues.
Verify and update customer information and loan/account status.
Plan and execute recovery strategies as per assigned targets and timelines.
Negotiate payment terms while maintaining professionalism and empathy.
Maintain proper documentation of calls, commitments, and payment receipts.
Ensure compliance with RBI guidelines and DRA code of conduct during all recovery processes.
Coordinate with legal or field recovery teams if required for escalated accounts.
Report daily/weekly recovery performance to the supervisor or team lead.

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