8 Collection Experience Jobs

As a Collection Specialist at Accuris, you will play a crucial role in ensuring delinquent accounts are resolved to enhance overall accounts receivable delinquency rates, decrease bad debt, and improve cash flow. Your primary responsibilities will include contacting customers for the collection of past due invoices, reviewing and reconciling customer accounts, and collaborating with peer departments such as Order Management, Sales, and Customer Service to facilitate timely resolution of customer billing claims that may impact accounts receivable adversely. You will be accountable for managing and resolving outstanding invoices from past due accounts, engaging with customer service, cash receipting, and sales management to resolve customer queries hindering settlement, and taking ownership of customer disputes until resolution. Building strong business relationships across the organization to address collection-related issues and ensuring accurate and timely forecasting and reporting of collections to meet business objectives will be key aspects of your role. Adherence to internal controls, conducting account reconciliations as needed, responding promptly to customer and internal inquiries, and escalating debt issues to the line manager when necessary will also be part of your responsibilities. To excel in this role, you should have 2-3 years of collection experience with large national and/or global corporations, excellent written and verbal communication skills, the ability to interact courteously and proactively with individuals at all organizational levels, good analytical attention to detail, and the capability to work effectively both independently and as part of a team. A hands-on approach, self-driven attitude, efficient problem-solving skills, strong time management, organizational abilities, high literacy and numeracy levels, adherence to deadlines, familiarity with SAP or equivalent ERP systems, basic Excel knowledge, and language proficiency (a bonus) are essential requirements for this position. Accuris is a leading engineering data and technology company dedicated to delivering next-generation holistic workflow solutions that empower engineering and technical professionals to innovate and succeed. Our mission is to build an evolvable knowledge and data platform that enables STEM professionals to unlock and deliver innovation to solve the world's most complex problems. At Accuris, we provide essential intelligence that fuels decision-making for the world's top organizations, combining the knowledge and resources of an established company with the boldness of a startup. This job description is subject to all terms and conditions of employment, covering recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.,

The role involves allocating portfolios to vendors based on past performance trends and Field Officer availability, ensuring sufficient manpower capacity for the portfolio. You will review cases with Field Officers/Team Leaders and assign work based on disposition codes. Coordinating with agency resources for call planning to improve resolution rates and providing necessary support to the agency on complex cases will be part of your responsibilities. Additionally, you will be responsible for the periodic allocation and auditing of Receipt books & Repo kits, ensuring agency billing closure within 60 days of completing the work month. Managing repo cases and assisting agencies in handling repo-related issues will be crucial. You will also handle collection/repo-related customer service problems and escalations. Collaborating with the legal team to initiate legal actions against chronic defaulters and working with enforcement agencies in cases filed against the organization by customers or third parties is essential. Tracking and reviewing BKT resolutions with agencies and FOs at the field level is required. It is important to limit flow rates to the next BKT in the area under your responsibility. You will need to identify and replace underperforming Field Officers, recruit a new team, and provide training as necessary. Closing CRM queries within the assigned Turn-Around-Time (TAT) and addressing RCU audit queries promptly are key aspects of the role. Discussing Receipt book discrepancies with the agency to prevent their recurrence in the field is vital. Ensuring 100% utilization of Hand Held Terminals (HHT) and submitting reports regularly to the Assistant Collection Manager (ACM) or Regional Collection Manager (RCM) is part of the job. Informing the IT team about non-functional HHTs for necessary support is also part of the responsibilities. Candidate Profile: - Minimum 2-3 years of collection experience in automotive products such as LMV, TW, 3W, LCV, MCV, HCV. - Experience in managing collection agencies. - Strong data management skills. - Capable of working independently and delivering results.,

The role requires allocating portfolios to vendors based on past performance trends and Field Officers (FOs) availability, as well as creating adequate manpower capacity for the portfolio. You will review cases with FOs/Team Leaders (TLs) and assign work based on the disposition code. Coordinating with agency resources, you will plan calls for better resolution and provide appropriate support to the agency on challenging cases. Additionally, you will handle the allocation and auditing of Receipt books & Repo kits periodically. Ensuring timely closure of agency billing within 60 days of the completed month is crucial. You will also be responsible for obtaining prior approvals in repo cases and assisting agencies in managing repo-related issues. Handling customer service issues/escalations related to collections/repos will be part of your responsibilities. You will collaborate with the legal team to initiate legal actions against chronic defaulters and work with enforcement agencies in cases filed against the organization by customers/third parties. Tracking and reviewing BKT resolution with agencies and FOs at the operational level is essential. Ensuring controlled flow rates to the next BKT based on the location you are managing is a key aspect of the role. You will need to optimize team performance by removing non-performing FOs, recruiting a fresh team, and providing training as necessary. Closing CRM queries within the assigned Turn-Around-Time (TAT) and responding to RCU audit queries promptly are part of your duties. Discussing Receipt book discrepancies with the agency to prevent reoccurrence of such issues in the field is important. Achieving 100% utilization of Hand Held Terminals (HHT) and submitting regular reports to Area Collection Manager (ACM) / Regional Collection Manager (RCM) is required. Informing the IT team of any non-functional HHT for necessary support is also part of the role. The ideal candidate should have a minimum of 2-3 years of collection experience in automotive products such as LMV, TW, 3W, LCV, MCV, or HCV. Experience in managing collection agencies, excellent data management skills, and the ability to work as an individual performer are essential for this position.,

As a Collection Manager, your primary responsibility will be to allocate portfolios to vendors based on past performance trends and Field Officers (FOs) availability. You will be tasked with creating adequate manpower capacity for the portfolio and reviewing cases with FOs/Team Leaders (TLs) for proper work assignment based on disposition codes. In this role, you will be required to coordinate with agency resources for call planning to achieve better resolution rates. It will be essential to provide appropriate support to agencies on challenging cases, ensuring efficient receipt book & Repo kits allocation, and conducting periodic audits. Additionally, you will be responsible for closing agency billing within 60 days of the completed month's work. You will play a crucial role in securing prior approvals in repo cases, assisting agencies in managing repo-related issues, and handling collection/repo-related customer service issues and escalations. Collaborating with the legal team to initiate legal actions against chronic defaulters and coordinating with enforcement agencies in cases filed against the organization by customers/third parties will also be part of your duties. Tracking and reviewing BKT resolution with agencies and FOs at the operational level will be necessary. You must monitor and restrict flow rates to the next BKT based on the location you are handling. Identifying and removing non-performing FOs, recruiting a fresh team, and providing training as needed are essential for maintaining an efficient collection process. You will be responsible for closing CRM queries within the assigned Turn-Around-Time (TAT) and addressing RCU audit queries promptly. Implementing committed actions at the field level and discussing receipt book discrepancies with agencies to prevent their reoccurrence will be crucial aspects of your role. Ensuring 100% utilization of Hand-Held Terminals (HHT) and submitting regular reports to Area Collection Managers (ACMs) / Regional Collection Managers (RCMs) are key responsibilities. Promptly reporting non-functioning HHTs to the IT team for necessary support is also part of your duties. Candidate Profile: - Minimum 2-3 years of collection experience in automotive products - Experience in managing collection agencies - Proficient in data management - Ability to work as an individual performer If you meet the requirements mentioned above and are looking to take on a challenging role in collection management, we encourage you to apply for this position.,

To Handle minimum of 3 - 5 team leaders with their team • To achieve collection targets of the Respective portfolios assigned. • Co-ordinate with bank team with respect to day to day operations. • Continuously monitoring Tele-calling teams performance, suggest and implement Strategies to enhance productivity. • Responsible for managing attrition across assigned teams. • Responsible for smooth flow of process relating to collections. • Prepare and publish report on daily team performance.

Collection experience must, Team handling, BPO experience, Attrition, Shrinkage, Roster Making, Communicating goals. Team Handling, collection experience, Collaboration skills. Because customer service team leads work on a team with other representatives, Skills can help you lead a team because it ensures that you can write and speak in a manner that your team easily Work Experience : - 2 Years Relevant Experience As a Team Lead

Collection experience must, Team handling, BPO experience, Attrition, Shrinkage, Roster Making, Communicating goals. Team Handling, collection experience, Collaboration skills. Because customer service team leads work on a team with other representatives, Skills can help you lead a team because it ensures that you can write and speak in a manner that your team easily Work Experience : - 2 Years Relevant Experience As a Team Lead

Key Skills Required DRA Certification (as per RBI/NISM guidelines) Collection experience. Strong Communication Skills in Kannada and Hindi Debt Recovery & Collection Techniques Customer Handling & Negotiation Basic Computer Literacy (MS Excel, CRM tools, etc.) Time Management & Target Orientation Knowledge of RBI Guidelines for Debt Recovery Documentation & Record Keeping Empathy and Patience in Dealing with Customers Ability to Work Under Pressure Languages: Proficiency in ENGLISH and Kannada or Hindi is mandatory Roles and Responsibilities: Contact delinquent customers through calls and follow-ups to recover pending dues. Verify and update customer information and loan/account status. Plan and execute recovery strategies as per assigned targets and timelines. Negotiate payment terms while maintaining professionalism and empathy. Maintain proper documentation of calls, commitments, and payment receipts. Ensure compliance with RBI guidelines and DRA code of conduct during all recovery processes. Coordinate with legal or field recovery teams if required for escalated accounts. Report daily/weekly recovery performance to the supervisor or team lead.