Telecaller-DRA- ( Bangaluru )

Job Description

Key Skills Required DRA Certification (as per RBI/NISM guidelines) Strong Communication Skills in Kannada and Hindi Debt Recovery & Collection Techniques Customer Handling & Negotiation Basic Computer Literacy (MS Excel, CRM tools, etc.) Time Management & Target Orientation Knowledge of RBI Guidelines for Debt Recovery Documentation & Record Keeping Empathy and Patience in Dealing with Customers Ability to Work Under Pressure Languages: Proficiency in ENGLISH and Kannada or Hindi is mandatory Roles and Responsibilities: Contact delinquent customers through calls and follow-ups to recover pending dues. Verify and update customer information and loan/account status. Plan and execute recovery strategies as per assigned targets and timelines. Negotiate payment terms while maintaining professionalism and empathy. Maintain proper documentation of calls, commitments, and payment receipts. Ensure compliance with RBI guidelines and DRA code of conduct during all recovery processes. Coordinate with legal or field recovery teams if required for escalated accounts. Report daily/weekly recovery performance to the supervisor or team lead.