Telecaller

We are seeking an enthusiastic and persuasive Telecaller to join our team. The Telecaller will be responsible for making outbound/inbound calls, generating leads, explaining products or services, resolving customer queries, and ensuring excellent customer service. The role requires good communication skills, patience, and the ability to achieve set targets. Key Responsibilities:Make outbound calls to prospective customers to promote products/services. Handle inbound calls and respond to customer inquiries in a professional manner. Generate and maintain leads database; follow up on potential clients. Explain product/service details clearly and convincingly to customers. Address customer queries, concerns, and complaints effectively. Maintain call records, feedback, and reports accurately. Meet daily/weekly/monthly call and sales targets. Collaborate with the sales and marketing team to achieve overall business goals. Required Skills & Qualifications:Minimum qualification: 10+2 / Graduate (depending on company requirements). Proven experience as a Telecaller, Telesales Representative, or similar role preferred. Excellent verbal communication skills in [languages required, e.g., English, Hindi, regional languages]. Persuasive and confident in handling rejections or objections. Basic computer knowledge (MS Office, CRM software, etc.). Ability to work under pressure and meet targets. Good listening and interpersonal skills. Key Competencies:Customer-focused attitude Positive and energetic approach Ability to multitask Problem-solving mindset Team player