Tele Sales Executive

Job Title:

Location:

Experience:

Key Responsibilities:

1. Team Management:

• Lead, manage, and motivate a team of telesales representatives to achieve sales targets and performance metrics.
• Conduct regular team meetings to provide updates, address issues, and share best practices.
• Monitor daily activities of the telesales team to ensure compliance with scripts, sales processes, and company policies.

2. Sales Strategy and Execution:

• Develop and implement effective telesales strategies to drive patient acquisition and revenue growth.
• Set clear sales targets and KPIs for the telesales team and ensure they are met or exceeded.
• Collaborate with the Sales Manager to create sales campaigns and promotions.

3. Coaching and Development:

• Provide ongoing coaching and training to telesales representatives to improve their sales skills and product knowledge.
• Conduct performance evaluations and identify areas for improvement.
• Develop and implement training programs and materials for new hires and existing team members.

4. Customer Relationship Management:

• Ensure high levels of customer satisfaction by addressing customer inquiries, concerns, and complaints promptly and professionally.
• Implement and manage customer relationship management (CRM) systems to track leads, sales activities, and customer interactions.
• Maintain strong relationships with existing and potential customers to drive repeat business and referrals.

5. Performance Monitoring and Reporting:

• Monitor and analyse team performance, sales metrics, and call quality to identify trends and areas for improvement.
• Prepare and present regular reports on telesales activities, performance, and results to senior management.
• Implement corrective actions and process improvements based on performance analysis.

6. Process Improvement:

• Continuously evaluate and improve telesales processes to enhance efficiency and effectiveness.
• Implement best practices in telesales and customer service.
• Identify and resolve operational issues and bottlenecks proactively.

7. Collaboration:

• Work closely with marketing, operations, and other departments to ensure alignment of sales strategies and activities.
• Provide feedback to marketing on the effectiveness of campaigns and customer feedback.
• Collaborate with the IT team to ensure the CRM system and other sales tools are optimized for team use.

Qualifications:

• Bachelors degree in Business, Marketing, Sales, or BHMS, BAMS, BDS.
• Proven experience as a Telesales / Telecaller, Sales experience in call centre industry or in the healthcare or hair transplant industry.
• Excellent communication, and interpersonal skills.

Skills:

• Sales strategy and execution
• Customer relationship management
• Performance monitoring and reporting
• Coaching and training
• Process improvement
• Communication and negotiation
• Problem-solving and decision-making

Additional Requirements:

• Ability to work independently and collaboratively in a fast-paced environment.
• Strong analytical and problem-solving skills.