Tele Sales Executive

Key Responsibilities:

• Answering Calls: Managing both incoming and outgoing calls related to healthcare services.
• Appointment Scheduling: Scheduling appointments for various medical services, such as doctor consultations or diagnostic tests.
• Providing Information: Answering patient queries about services, procedures, and costs.
• Following Up: Following up on patient requests, appointment reminders, and other related inquiries.
• Referral Management: Directing callers to the appropriate medical professionals or departments based on their needs.
• Record Keeping: Maintaining accurate records of call interactions, patient information, and follow-up actions.
• Billing Assistance: In some cases, assisting with basic billing inquiries or directing callers to the billing department.
• Patient Support: Addressing patient concerns and providing information to help them navigate the healthcare system.
• Generating Leads: Identifying potential patients and guiding them towards the hospital's services.
• Customer Relationship Management: Building rapport with patients and maintaining a positive relationship.

Skills Required:

• Communication Skills: Excellent verbal communication skills are essential for clear and effective interaction with patients.
• Active Listening: The ability to listen attentively to patient needs and concerns is crucial.
• Empathy and Patience: A compassionate and patient demeanor is important when dealing with individuals in healthcare settings.
• Problem-Solving Skills: The ability to analyze situations and provide appropriate solutions is valuable.
• Organization Skills: Efficiently managing call logs and patient information is essential.
• Product Knowledge: Understanding the hospital's services and offerings is necessary to provide accurate information.
• Sales Skills (if applicable): If the role includes lead generation, sales skills may be required.
• Ability to Work Under Pressure: Healthcare settings can be busy, so the ability to handle a fast-paced environment is important.
• Adaptability: Being able to adapt to different patient needs and communication styles.
• Teamwork: Working effectively with other healthcare professionals to ensure patient care.

Job Type: Full-time

Pay: ₹10,000.00 - ₹18,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person