Tele Counselor

Overview
We are seeking a dedicated and compassionate Counselor to join our team. The ideal candidate will have a strong ability to communicate effectively with individuals from diverse backgrounds, providing support and guidance to help them navigate their challenges. As a Tele Counselor, candidate will have excellent communication skills, and the ability to guide prospective students through the admissions process.

Roles and Responsibilities

• Provide one-on-one counselling sessions to clients, assessing their needs and developing tailored action plans.
• Maintain accurate and detailed records of client interactions, ensuring confidentiality and compliance with relevant regulations.
• Utilise strong data entry skills to document client progress and outcomes effectively.
• Communicate clearly in both English and Spanish (or other languages) to support multilingual clients.
• Demonstrate excellent phone etiquette when interacting with clients, ensuring a welcoming experience.
• Analyse client feedback and progress to adapt counselling strategies as necessary.
• Engage in upselling of additional services or resources that may benefit clients, enhancing their overall experience.
• Collaborate with other professionals within the organisation to ensure comprehensive care for clients.

Experience

• Previous experience in a counselling role or related field is preferred.
• Bilingual or multilingual capabilities are highly desirable, particularly in Spanish and English.
• Strong communication skills, both verbal and written, with the ability to connect with clients from various backgrounds.
• Proficiency in data entry and record management systems is essential for maintaining accurate client documentation.
• A demonstrated ability to analyse situations critically and respond appropriately is crucial for effective counselling.

If you are passionate about helping others and possess the skills outlined above, we encourage you to apply for this rewarding position as a Counselor.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per year

Supplemental Pay:

• Commission pay

Experience:

• Telemarketing: 1 year (Preferred)

Location:

• Kingsway Camp, Delhi, Delhi (Preferred)

Work Location: In person