Tele Collection Agents

You will be working as a Tele Collection Agent at Motilal Oswal Home Loans in Thane. Your primary responsibilities will include debt collection, customer communication, providing exceptional customer service, handling cash collection, and conducting financial transactions. Your key tasks will involve making Awareness Calls, Bounce Calls, and higher bucket calls. It will be essential to ensure that Rollback targets are met according to the defined objectives. Additionally, you will support field staff in EMI collection and address customer queries promptly. Maintaining key performance indicators such as AHT (Average Handling Time), Talk time, and connectivity ratio within the range of 90% to 95% will be crucial. You will also be expected to achieve daily and monthly collection targets as set by the management. To qualify for this role, you should be either an Undergraduate or a Graduate with a minimum of 6 months of experience in the collection process. This full-time on-site position offers an opportunity to work in a dynamic environment and contribute to the financial services sector with a focus on affordable housing.,