Tele Calling Executive

Making outbound calls to promote products, services, or surveys, and handling inbound calls to answer customer questions and resolve issues. Key responsibilities include generating leads, maintaining accurate call records, and meeting sales or engagement targets. The role requires strong communication, persuasion skills, and the ability to handle pressure and rejection. Core responsibilities

• Outbound calls: Make calls to potential and existing customers to promote products, services, or special offers.
• Inbound calls: Handle incoming calls from customers to address inquiries and concerns.
• Lead generation: Identify and nurture sales leads for follow-up by the sales team.
• Information provision: Explain product features, benefits, and pricing to potential customers.
• Record keeping: Maintain accurate and detailed records of all calls, customer interactions, and sales activities in a database or CRM system.
• Customer support: Resolve customer complaints and provide support in a professional manner.
• Target achievement: Meet or exceed daily, weekly, or monthly targets for calls, sales, or customer engagement.

Required skills and qualifications

• Communication: Excellent verbal communication, interpersonal, and active listening skills are essential.
• Persuasion: Strong persuasive and negotiation skills to influence customer decisions.
• Resilience: The ability to handle rejection and work effectively under pressure.
• Organization: Good time management and multitasking abilities to handle a high volume of calls.

Job Types: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹29,669.89 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person