Job Description

Job Title: Customer Care Executive Location: [ Hyderabad] Department: Customer Support Reports To: Customer Support Manager Languages : Tamil,English, Malayalam Job Summary: We are seeking a dedicated and empathetic Customer Care Executive to join our team. In this role, you will be the first point of contact for our customers, responsible for resolving inquiries, providing information about products/services, and ensuring customer satisfaction. Your goal is to maintain high customer retention and build strong client relationships. Key Responsibilities: Respond promptly to customer inquiries via phone, email, chat, or social media. Handle and resolve customer complaints in a professional and timely manner. Maintain a deep understanding of products/services to provide accurate information. Document all customer interactions and maintain updated records in CRM systems. Follow up with customers to ensure issues are resolved to their satisfaction. Escalate unresolved issues to appropriate internal teams. Provide feedback on the efficiency of the customer service process. Meet or exceed customer service performance metrics. Contact : 9030491750 (Naga)