Tele Caller (Female)

Job Description: Telecaller Executive (Education Counselling)

Position: Telecaller - Education Counselling
Industry: Education
Location: Gurugram
Job Type: Full-time

About the Role:
As a Telecaller for Education Counselling, your primary responsibility will be to reach out to prospective students and parents, providing them with information about educational programs, institutions, and courses. You will play a crucial role in guiding students through their educational choices, assisting with application processes, and offering advice on career paths. Your effective communication and interpersonal skills will help convert inquiries into enrollments, contributing to the success of the organization.

Key Responsibilities:1. Outbound & Inbond Calling

• Make outbound calls to prospective students and parents who have expressed interest in various educational programs or courses.
• Introduce the educational offerings, including institutions, courses, certifications, and career opportunities.
• Qualify leads by gathering relevant information regarding the student's interests, academic background, and future career goals.

2. Counseling & Guidance

• Provide personalized counseling to students regarding various courses, universities, and career options based on their academic interests and aspirations.
• Advise students on the eligibility criteria, application processes, documentation, and deadlines for their chosen programs.
• Offer guidance on scholarships, financial aid options, and other student support services.

3. Product Knowledge & Information Sharing

• Stay updated on the latest courses, colleges, admission requirements, and academic trends to provide accurate and timely information to students.
• Maintain a thorough understanding of the programs, certifications, and other educational offerings promoted by the company.

4. Appointment Scheduling & Follow-ups

• Schedule counseling sessions, webinars, and consultations with students, parents, or other relevant stakeholders.
• Follow up with leads and students who have shown interest but have not yet made a decision to convert inquiries into enrollments.

5. Customer Relationship Management

• Build and maintain strong relationships with prospective students, parents, and educational institutions.
• Provide excellent customer service by addressing concerns and queries related to the courses, admission process, or career planning.

6. Sales Conversion & Documentation

• Achieve daily, weekly, and monthly targets for lead conversion and enrollment.
• Assist students in completing the necessary paperwork for applications and admissions, ensuring all required documentation is submitted.
• Maintain accurate records of calls, leads, and conversions in the CRM system.

7. Reporting & Feedback

• Provide daily reports on calls made, student inquiries, leads generated, and conversions.
• Collect feedback from students and parents to refine counseling approaches and improve service offerings.

8. Market Research & Competitor Analysis

• Research and stay informed about the latest educational trends, competitor offerings, and the evolving needs of students.
• Share insights with the team to improve marketing strategies and enhance student engagement.

Skills and Qualifications:

• Education: High school diploma or equivalent; a degree in education, counseling, or related fields is a plus.
• Experience: Previous experience in telecalling, education counseling, or sales (preferably in the education sector).
• Communication Skills: Excellent verbal and written communication skills, with the ability to engage and build rapport with students and parents.
• Counseling Skills: Ability to listen actively, assess student needs, and provide relevant guidance for educational decisions.
• Sales-Oriented: Strong persuasion skills with a focus on achieving targets and converting leads into enrollments.
• Tech-Savvy: Proficiency in CRM software, MS Office, and other communication tools.
• Multitasking: Ability to manage multiple student queries and tasks in a fast-paced environment.

Preferred Qualifications:

• Familiarity with various educational programs, universities, and admission processes.
• Ability to speak multiple languages (if required for a particular region or market).
• Prior experience in education counseling or related fields.

Working Hours: 10 Am to 7 PM ( 8 hours) 1 hour Break
Working Days : 6 days

This role is ideal for individuals who are passionate about education, helping students achieve their academic and career goals, and are motivated by sales targets. It provides a great opportunity to contribute to the growth of the educational institution while making a meaningful impact on students’ futures.

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement

Education:

• Bachelor's (Preferred)

Language:

• Hindi (Preferred)
• English (Required)

Work Location: In person