Tele Caller Executive

Key Responsibilities

• - Respond promptly to customer queries via phone, email, or chat in Hindi and English.

• - Assist customers with installation, configuration, and troubleshooting of vehicle

tracking devices.

• - Provide step-by-step guidance on the usage of tracking devices and mobile/web

platforms.

• - Address and resolve technical issues by coordinating with the technical team if

necessary.

• - Handle complaints and provide appropriate solutions in a timely manner.

• - Ensure customer satisfaction through follow-ups and resolution confirmation.

• - Maintain logs of customer interactions and issues.

• - Provide feedback to the development and operations team to enhance product and

service quality.

• - Educate customers on the features and benefits of vehicle tracking devices.

• - Conduct virtual or on-site demonstrations as required.

• - Coordinate with internal teams (technical, sales, and operations) to ensure seamless

service delivery.

• - Contribute to team meetings to enhance support strategies.

Requirements

Educational Qualifications

• Minimum: Bachelor’s degree or equivalent.

Skills

• - Fluency in Malayalam, Hindi and English (verbal and written).

• - Excellent communication and interpersonal skills.

• - Technical aptitude to understand and explain GPS tracking devices.

• - Proficiency in using CRM software and basic computer applications (MS Office).

Experience

• 1–3 years of experience in customer support or a technical helpdesk role.

• Experience in the vehicle tracking or telematics industry is a plus.

Other Attributes

• - Ability to work in a fast-paced environment and handle multiple tasks.

• - Strong problem-solving and organizational skills.

• - Customer-focused with a proactive attitude.

Work Location

Kochi

Employment Type

Full-time

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Schedule:

• Day shift

Work Location: In person